Arland H.
Vehicle Make : Subaru
I was not kept up to date on the progress of the repairs on my car. Neither was my ins co or car rental office. I was called and told my car needed to be kept for another 4 days. The next day the car rental office called and told me I needed to turn my car in that evening. I wasn’t told when my car was ready to be picked up. I had to call and find out myself. When I picked up my car it had additional damage to the other side of my car that I was told that you would fix but I have been told when.
William W.
Vehicle Make : Toyota
I came in with my claim and car to be inspected and make an appointment. At that time I was told 2 days. I dropped my car off and in the afternoon of my second day after hearing nothing all day I called and was told it would be probably be another 6 days because they don’t fix wheels there. Well the wheel repairs were on the claim and on the car when it was inspected prior to setting up an appointment. During the next 6 days I had to call to get an update. I would call the person directly and it would go to voicemail. I would then hang up, call the main number, and get transferred to the person handling my car and they would answer. This was the only way I got an update. Had I been told 8 days up front I would have gone elsewhere. I will in the future including the next time I purchase a vehicle.
Edward W.
Vehicle Make : Subaru
Our problems were waiting for parts mostly which we understand and accept, waiting for the damaged areas/items to be found and repaired, waiting for the damage extents to be completely recognized and evaluated, and then dealing with the GEICO attempts to “nickel and dime us” on certain broken/damaged items that were “probably failed/degraded before the accident due to wear and tear, such as being rusty”. In general, we were satisfied with the efforts and results of the Collision Center. However, we are still carefully test driving the returned car in small increments over slowly increasing miles and road conditions to prove to us that it is repaired to our satisfaction before we return it to full use.
Mark K.
Vehicle Make : Toyota
They did a good job painting my truck that was on recall. They were accommodating and pleasant to work with. When I found out that my truck was leaking water I notified them and the problem was taken care of.
Donna B.
Vehicle Make : Hyundai
Great work, great communication
Paula L.
Vehicle Make : Toyota
Car looks brand new! Thank you for an outstanding well done job on my Toyota! Much appreciated
Ms lufsey
Ashford A.
Vehicle Make : Toyota
So my repair was good but after my the work was done, I noticed in my car that I was missing my sun glasses shades. It was ray bans and I just bought them.
April H.
Vehicle Make : Toyota
Professional and courteous interactions with Jeannie and the associate at the collision desk. The quality repair and the estimated cost were forthright. Great experience for my unfortunate scratch on the Highlander.
Lolanda F.
Vehicle Make : Ford
Personel very professional Job done was very good. Received car on date promised. Thank you.
Daniel S.
Vehicle Make : Toyota
First rate repair in excellent time
Richard E.
Vehicle Make : Subaru
Thank you! Great job!
William C.
Vehicle Make : Nissan
Excellent service and work!!
Dwight C.
Vehicle Make : Chevrolet
I was charged $161 to find out my coolant was low after repairs were done to the radiator due to the collision. Unless my money is refunded no call is needed. The Repairs to the exterior were satisfactory.
Jennifer L.
Vehicle Make : Toyota
Great customer service! Always kept me up to date on progress. Stacy and Miranda are awesome!
Jessica F.
Vehicle Make : Subaru
Stacy was amazing to work with!
David G.
Vehicle Make : Buick
The color was wrong and it’s taking a long time to get it back in to fix it
John E.
Vehicle Make : Honda
Pleasant experience - friendly and professional. Appreciated courtesy shuttle home and to return next day. Car looks great.
William G.
Vehicle Make : Toyota
Outstanding workmanship, and excellent customer service!
Christopher T.
Vehicle Make : Toyota
This is the 4th collision repair we’ve had accomplished at 1st Team. I always enjoy interacting with the friendly & professional staff, the repairs always appear to be top-notch, and we have never had a single complaint. Do not change a thing—you guys have a good staff & a good business model in place.
Candis S.
Vehicle Make : GMC
The repair was fine and thorough. The contact representative was very informative and communicated well. The customer service for collision was less than desirable. One young lady (not sure of her name) was short, had a rude tone, and not pleasant.
![name], located at Chesapeake, VA, 23321, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.](https://www.autobody-review.com/images/groups/1177/800x800/dbspG3Tjzf2GHKQrIW7M.jpg "name], located at Chesapeake, VA, 23321, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.")
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