Hendrick Luxury Collision Center Charlotte

They were amazing. They Kept me Updated on my vehicle every 2-3 days which I really appreciated bc State Farm wasn’t doin it. Everyone was super nice and they did An amazing job on my vehicle. It’s like nothing ever happened. Thanks Hendrick luxury collision center u guys are literally the best!

Our Jaguar wagon took five months to repair!! Progressive Insurance had a difficult time getting any type of response from the body shop. Terrible service!

The work was great but my vehicle was there from July 23 until September 23 which I feel was too long. I understand that the insurance was an issue as well as employee illness which delayed work being done. I also understand having issues with parts . The updates I received were helpful but very frustrating at times as they were generic. I really didn't know what was going on. I am very satisfied with the work, my car looks great, the process was just lengthy and very stressful for me. I feel that Karen and Kayla did a good job and were also frustrated with the insurance company. I have always trusted Hendrick with my car and will continue to do so . This experience is something that I hope that I never have again.

The repairs were done perfectly. The team kept me informed of the delays due to supply chain issues. While the repair took 2 months, I was very satisfied that my car was in good hands, and Chris H and Dean cared about keeping me informed. Thank you! I hope I never need to have collision repair again but I will definitely recommend you guys.

Over spray was all over the car. I had to bring it back to point it out. The service guys Cory and his boss were nice enough to correct it. Today I found my the plastic trim around my quarter panel was not snapped on properly and there’s significant amount of over spray on my windshield. I’ve been completely inconvenienced During this 2 month process. I’m very disappointed in the quality.

Didn’t complete the work and worst communication

In addition to taking 7 weeks instead of 2 to complete repairs, my drivers side seatbelt was broken while in possession of Hendrick Collision. Communication was also a challenge throughout the repair process.

I specifically chose your shop for the repair of our vehicle because of the great reputation of the Hendrick brand. I have purchased Lexus, Audi and Acura vehicles from Hendrick over the last many years and have been very satisfied with the consistently excellent customer experience. The experience with your body shop, however has been a disappointing exception. Upon picking up the vehicle following the completion of repairs, I discovered that the A/C was no longer working. This fact alone was very frustrating, as the A/C was in perfect working order when it went into the shop. What exacerbated this was then the manner in which the service manager chose to handle the matter. While Randal was professional and courteous, his way of addressing the problem would require that I invest yet more time and expense by taking the vehicle to the Acura dealership for a ‘diagnostic’. The A/C line was clearly damaged through the repair process, and not as a result of the accident that caused the rear bumper damage. We had driven it for over a month following the accident with no issues whatsoever, so the one week or so in the shop would not have revealed any preexisting damage to the A/C. I will never again bring my vehicles into this shop for body work. This experience has left a bad taste in my mouth.

Abbie did a great job keeping me informed.

Killed the battery and damaged stereo after an overall reprehensible experience

The Service Agents were great, informative, courteous and kind. My only issue was fact it took an entire month to get a single window replaced. That seemed very excessive to me.

Everything was excellent. The staff kept me update and my care was fixed on time.

Thks!!

My rim still has an scratch on it and there was glue from my car being taped all over my car. The rim was supposed to be ordered and I was supposed to have it installed in a week. It’s been more than a week. My car was given back to me and it wasn’t cleaned. Normally I would think it should be cleaned and at least the tape glue removed.

Chris and the Team at Hendrick Luxury were extremely attentive to our needs to the car and did wonderful, regular follow up with communications.

Shortly after I picked up my Lexus the engine light came on and is still on. I called your office and they are supposed to get back to me this week.

Karen and Kayla are both very compassionate and kept me informed every step of the way. Karen fought hard with the insurance company on parts and cost leading to best service and payout. They both put the customer first. It took a while to get my car completed as the complete hold up was with the insurance company. I’m 100% satisfied with Hendricks.

It delayed too long time. Even though i got confirmation of readiness, I still waited in hotel in Charlotte for **** more week.

Very good experience. The auto body technicians never get enough credit for there hard work, so this is for them. You have great technicians there that did a super job!!! A++++++. And I loved the customer service. Made the whole process a breeze! Thank you very much.

Lengthy process for a small bumper repair. Almost **** month. Car fix is great