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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 684 reviews 66%
4 star 156 reviews 15%
3 star 23 reviews 2%
2 star 83 reviews 8%
1 star 87 reviews 8%
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(All Vehicle Makes)
Barbara (bobbi).
Vehicle Make : Lexus
1 out of 5
6/23/2022
Didn’t complete all request/needed repairs, waited 7 months for an appointment , Status was not communicated unless I initiated it. Drove 5 hrs there and back - suggested I return for work not completed? Never had such poor service from Lexus before. 20 year Lexus owner will not be returning
Stefanie R.
Vehicle Make : Lexus
4 out of 5
6/11/2022
No-weekly communication at least
Agurrie M.
Vehicle Make : BMW
2 out of 5
6/10/2022
They took a long time to repair my car, they went a month without touching it from 2/24 to 3/24, I would not recommend it to anyone.
William James.
Vehicle Make : BMW
5 out of 5
5/19/2022
The process was quick and thorough. Great communication as well.
Alexis G.
Vehicle Make : Acura
5 out of 5
4/21/2022
Very smooth process with frequent updates.
Carl N.
Vehicle Make : Porsche
5 out of 5
3/30/2022
All I can say is that my car looks terrific!! took a long time with parts shortages, but I love the end result.
Allan C.
Vehicle Make : Mercedes-Benz
5 out of 5
3/30/2022
Great professionalism and having staff keeping me update on status throughout process. Completely stress free.
William V.
Vehicle Make : Range Rover
4 out of 5
3/30/2022
Outside of the time frame which I know you had no control over the delivery of parts, we were very satisfied with the service.
Margret G.
Vehicle Make : Porsche
2 out of 5
3/30/2022
I talked to your team, I've sent messages. YOu just keep asking and don't do anything.
Keia H.
Vehicle Make : Range Rover
5 out of 5
3/18/2022
Very professional experience! Dean Burnett went beyond to ensure the timely delivery of my repairs and made the process seamless!
Kelly C.
Vehicle Make : BMW
1 out of 5
3/18/2022
I haven’t had my complete repair yet. The paint color is wrong so it needs to be redone. I was told I would be contacted when that was ready but haven’t heard anything yet.
Kimberly R.
Vehicle Make : BMW
5 out of 5
3/4/2022
John and Anna were great - thank you!
Huberta Aloisia.
Vehicle Make : Mercedes-Benz
5 out of 5
2/19/2022
I am very sarisfied with the repair. Corey Laudermilk and Randle Medlin did a super job in answering my many questins. They were very pacient and courteous. I recommend both for a recognition and your business to people that need your service. Thank you, H.A. Barrett
Jim P.
Vehicle Make : Vehicle
2 out of 5
2/19/2022
There are fingerprints on my passenger window that Won’t come off, also on my trunk. Furthermore, the paint job isn’t perfect, meaning it looking like slight scratch marks lightly across the top - I haven’t gone to any car wash only washed by hand and used chamois to dry when I noticed this. It’s matched perfectly, but it’s not quite right, unfortunately. I feel like the window prints I’ll eventually get clean, but I fear the trunk prints will not, but I’m hopeful.
Ryan G.
Vehicle Make : Mercedes-Benz
4 out of 5
1/8/2022
Great communication and great work on my sprinter van. ????
Lon E.
Vehicle Make : Vehicle
2 out of 5
12/22/2021
It’s complicated…. My work was completed, but it took 2 weeks after I got a call to get the car for y’all to actually allow me to have it. Something about State Farm sending the check to the wrong place. I don’t understand why that was my problem. You guys know they are good for it I suggest when working with a major insurance company (like State Farm), don’t hold the car hostage while working out the details. Or don’t call me to say the car is ready if it’s actually not
Gerald O.
Vehicle Make : Vehicle
1 out of 5
12/15/2021
Trunk space of my car was not cleaned at all after car was completed and dropped off at my house.
Charles P.
Vehicle Make : Porsche
5 out of 5
12/1/2021
Looks like new
Kacy P.
Vehicle Make : Range Rover
5 out of 5
12/1/2021
I appreciated the way the team provided updates throughout the process and how the front desk staff was always available and nice when speaking with me. Overall a really great experience!
David S.
Vehicle Make : Lexus
3 out of 5
11/12/2021
One small issue that has been completely rectified. Perfect "10" in all areas.

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