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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 684 reviews 66%
4 star 156 reviews 15%
3 star 23 reviews 2%
2 star 83 reviews 8%
1 star 87 reviews 8%
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(All Vehicle Makes)
David H.
Vehicle Make : Porsche
5 out of 5
4/13/2023
The workmanship was excellent. It would have been nice if the work could have been completed more quickly.
Nick N.
Vehicle Make : Porsche
5 out of 5
4/12/2023
Well done
Elizabeth D.
Vehicle Make : Mini Cooper
5 out of 5
4/8/2023
Hendrick Luxury did excellent work fixing my MINI. Viktor was very knowledgeable, kept me updated throughout and made it a really easy process. I couldn’t have imagined it going any more smoothly and my car runs like new. Thank you!
Moses P.
Vehicle Make : BMW
5 out of 5
4/8/2023
After a few minor adjustments the team got the job done! Thank you.
Kiffany S.
Vehicle Make : Mercedes-Benz
2 out of 5
2/10/2023
The overall work and customer service was great. I think there is an opportunity for you to offer loaner vehicles and to have a plan for unsolicited/routine updates on the progress of the repairs. I had good responses upon my request.
Karen J.
Vehicle Make : Lexus
1 out of 5
1/25/2023
I wish to speak face to face with someone in charge of this facility. This was the most horrible experience I had ever encountered at Hendrick. You can reach me at ****-****-xxxx.
Victor K.
Vehicle Make : BMW
4 out of 5
1/23/2023
Great work from the center and Corey!
May F.
Vehicle Make : Mercedes-Benz
5 out of 5
1/9/2023
Hendricks collision completed repair of my car much quicker than I expected and I am well pleased with the work. I am very pleased and grateful.
Neysa B.
Vehicle Make : Mini Cooper
5 out of 5
12/10/2022
Viktor is very professional, as well as his staff.
Eva I.
Vehicle Make : Range Rover
2 out of 5
12/4/2022
I was not satisfied with the final bill. Eva I
Frances W.
Vehicle Make : BMW
5 out of 5
11/9/2022
They did a great job and Randal was the best!
Jennifer G.
Vehicle Make : Acura
1 out of 5
11/9/2022
I have yet to be contacted
Gary L.
Vehicle Make : Lexus
5 out of 5
10/22/2022
The owner of a wrecked car is not very happy. It was with great appreciation to observe this professional team take over, put you at ease and keep you informed thru the entire process. Thank you, thank you.
Rachelle S.
Vehicle Make : Range Rover
1 out of 5
9/19/2022
Lack of communication throughout the process. Also, I believe there was unnecessary work performed on my repair to inflate the insurance claim.
Teri B.
Vehicle Make : Mercedes-Benz
5 out of 5
9/11/2022
Corey Loudermilk and Randal kept me informed along the way with the work on my vehicle and I sincerely appreciated it. The vehicle looks great and I was happy with the results.
David A.
Vehicle Make : BMW
5 out of 5
9/9/2022
Everything was handled as expected.
Xander D.
Vehicle Make : Vehicle
4 out of 5
8/18/2022
I appreciate it the regular status updates and the quality of the repairs was totally satisfactory. I didn't notice a couple small things like I was told all Wheels were replaced but it looks like one was just repaired instead of replaced which is fine it's just doesn't match what I was told. There are also two pieces that don't match their original color. They were Chrome on the car originally and are now matte black.
Austin R.
Vehicle Make : Vehicle
5 out of 5
7/6/2022
This is a tricky question. I loved your customer service. If it wasn't for Corey this would have been a NO for me. He was very good at keeping me up to date on what was going on and was great the entire process. The problem I have is how long my car was with you. The start to finish process was way too long April-June...
Kelli R.
Vehicle Make : BMW
5 out of 5
7/6/2022
Thank you for such a speedy turnaround!
Richard M.
Vehicle Make : Porsche
1 out of 5
7/6/2022
Took too long in the shop (10 w eeks) and you wouldn't allow me to pre-order parts.

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