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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 684 reviews 66%
4 star 156 reviews 15%
3 star 23 reviews 2%
2 star 83 reviews 8%
1 star 87 reviews 8%
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(All Vehicle Makes)
Randy S.
Vehicle Make : Porsche
5 out of 5
9/28/2023
Dawn and Dean did an excellent job of communicating status
Tim L.
Vehicle Make : Porsche
2 out of 5
9/24/2023
Poor communication. Missed expectations on completion
Clarence L.
Vehicle Make : Mercedes-Benz
5 out of 5
9/24/2023
Very satisfied
Stephen G.
Vehicle Make : Lexus
5 out of 5
9/15/2023
Your team provided excellent customer service and the repairs were better than new. I’m a loyal customer. Thanks
Veronica W.
Vehicle Make : Lexus
2 out of 5
9/5/2023
No not at all, by the time everything was done I ended up with six different estimates.
Vincent S.
Vehicle Make : BMW
4 out of 5
8/26/2023
I appreciate it the updates whether they were good news or bad news I was always informed. Considering my situation a brand new car having to be repaired after someone hits you and the car is only a few months old is very frustrating so your team made a very unfortunate situation, much better by just understanding and always keeping me informed.
Timothy B.
Vehicle Make : BMW
1 out of 5
8/18/2023
My repair was incomplete. I was quoted and billed out of pocket to include the repair to the paint behind the badging on the trunk lid and this was not addressed even though I paid for it.
Marsha A.
Vehicle Make : Lexus
4 out of 5
8/13/2023
My car looks great. I wish it had been washed because at first, my front passenger window wouldn't open, then it went down about 4 inches and was stuck. After I washed off the window and door, it seems to be okay. It must have gotten sprayed with something.
Linda Y.
Vehicle Make : BMW
2 out of 5
8/13/2023
Communication and work progress were unsatisfactory. Insurance and I had difficulty reaching anyone by phone. No one answered, and very rarely returned a call. Beginning to tear down my vehicle to see what parts needed to be ordered did not begin until 10 days after my scheduled appointment.
Alexus E.
Vehicle Make : Mini Cooper
5 out of 5
8/7/2023
They were great! Especially Anna and John. They were very personable yet professional.
Gerald P.
Vehicle Make : BMW
5 out of 5
8/5/2023
Efficient and thorough repair. Kept me informed throughout the process. Job well done.
Marty R.
Vehicle Make : Lexus
1 out of 5
7/27/2023
I have a chrome blemish and sent pictures along with submitted in the survey and never got s response.
Tineesha G.
Vehicle Make : Jaguar
1 out of 5
7/17/2023
Horrible took forever and its like they didnt communicate with my insurance company they tried to charge me full amount when I had full coverage insurance with a deductible it made no sense n harassed me about it n threatened me when they should of been contacting my insurance company im only supposed to pay a 500$ deductible they tried to make me pay full cost
Justin H.
Vehicle Make : Jaguar
4 out of 5
6/29/2023
Updates were helpful. When I picked up the car I was missing the back deck and the battery was almost dead...please consider that in future repairs
Jenna H.
Vehicle Make : Volkswagen
5 out of 5
6/26/2023
John and Anna were a fantastic team they gave me great advice on how to go about my repair!
Joel T.
Vehicle Make : Mercedes-Benz
5 out of 5
6/25/2023
From beginning to completion, it was a professional experience
Erica/james E.
Vehicle Make : BMW
2 out of 5
6/24/2023
Cannot keep peoples car for so long or if so keep them updated and not give them the runaround and different stories from the two different customer service advisors
Patsy C.
Vehicle Make : Acura
1 out of 5
6/22/2023
I am very upset! I was called on Friday May 12 to pick up my car . I was out of town and it being on a Friday. I was told Monday was okay for me to pick up because Saturday wasn’t available to pick up on my way back in town. Monday, my advisor told me that he would take care of Hertz rental. I was charged 165.11 for Saturday-Monday. I’m very disappointed and upset with this deceit . Patsy C
Mason K.
Vehicle Make : Honda
5 out of 5
6/5/2023
Randal and the team did a great job keeping me apprised of the situation with my car and did an excellent job repairing the vehicle. My car looked factory new after their extensive work and superb paint work!
Phil E.
Vehicle Make : Porsche
2 out of 5
5/11/2023
Dean was very helpful but support especially for pets was lacking and resulted in an expensive delay. I obtained a part outside the Hendrick system to expedite the repair.

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