About Blog
Login
Body Shop

Real Reviews From Verified Customers

Body Shop Review Summary

5 star 684 reviews 66%
4 star 156 reviews 15%
3 star 23 reviews 2%
2 star 83 reviews 8%
1 star 87 reviews 8%
Review Us
Filter By
(All Vehicle Makes)
Joanie B.
Vehicle Make : Lexus
5 out of 5
1/11/2018
Very pleased ????
Dawanda B.
Vehicle Make : Lexus
3 out of 5
1/11/2018
It would be MORE helpful if you could share time estimates (not guarantees) with customers so we can plan accordingly.
Vickie H.
Vehicle Make : Mini Cooper
5 out of 5
1/10/2018
Everyone was very nice, especially Karen.
Ira ****.
Vehicle Make : Mercedes
2 out of 5
1/5/2018
While the work on the car appears to be excellent (only based on having the car for one day), the customer service was certainly not what I expect from a Hendrick shop. Since 2007 I have purchased nine vehicles from Hendrick dealerships, the majority from Lexus. Every time I have entered a Lexus facility, either for purchase, maintenance, service, or parts, I have felt appreciated and that I was dealing with a professional and quality organization. Unfortunately, I did not get that feeling at your Luxury Collision Center. As a former CEO I recognize and appreciate great customer service. In the end, I have my car back and it looks good, but the experience was not what I thought I would receive.
Melody A.
Vehicle Make : Lexus
5 out of 5
1/4/2018
We have used this facility several times and the work they perform is exceptional. Randall is a pleasure to deal with.
Marvin B.
Vehicle Make : Mercedes
5 out of 5
1/1/2018
My vehicle looks great! Thank you!
Alphide G.
Vehicle Make : Lexus
5 out of 5
12/31/2017
The staff were friendly and helpful
Sara U.
Vehicle Make : Lexus
5 out of 5
12/29/2017
Randal did a great job. He communicated every step of the way
Mark T.
Vehicle Make : Porsche
5 out of 5
12/28/2017
Best customer service I’ve had. Professional team that is customer driven makes the repair process painless
Howard W.
Vehicle Make : Lexus
4 out of 5
12/24/2017
Quality work with life time warranty. Work was completed within expected timeframe. Service rep was professional and personal and worked effectively with the insurance company for additional expenses.
John D.
Vehicle Make : BMW
5 out of 5
12/22/2017
Randal was outstanding to work with. Very helpful with communication. Terrific!
Karen O.
Vehicle Make : Lexus
4 out of 5
12/22/2017
Please have service updates to include phone calls once a week, in addition to emails. The emails are too brief and do not give any information on the time horizon for completion.
Paul R.
Vehicle Make : Mercedes
5 out of 5
12/21/2017
Everything was as expected. Thanks
Lennie R.
Vehicle Make : Mercedes
5 out of 5
12/19/2017
Very prompt service, good communication.
Chris B.
Vehicle Make : Lexus
5 out of 5
12/17/2017
Karen Janowski is the best service manager! Attention to detail and customer service every step of the way
Joshua R.
Vehicle Make : Mercedes
4 out of 5
12/17/2017
First time ever having to get my Mercedes repaired and I couldn’t be any more pleased with the job ya’ll did. The car looks brand new, inside and out. Also big thanks to Dean Burnett for taking care of everything for me. Quality guy that deserves 5 stars every day of the week! Thanks again!
Joe M.
Vehicle Make : Audi
4 out of 5
12/15/2017
Excellent communication and follow up.
Rebecca B.
Vehicle Make : Lexus
5 out of 5
12/14/2017
Wonderful job and thank you!
Herman S.
Vehicle Make : Lexus
1 out of 5
12/14/2017
I have no issues with the repair of the front bumper but during the detailing of my car, some type of abrasive cleaning methods resulted in visible scratches and swirl marks over my entire black car. This is extremely frustrating and I’d like like to speak with someone immediately to determine the required corrective actions that will be needed. Herman S
Tracey T.
Vehicle Make : BMW
1 out of 5
12/14/2017
There was an additioinal repair to my front bumper that could have been done if I had been contacted with an estimate.

Loading...

Body Shop Address
Body Shop Hours
Body Shop Directions
Body Shop Review
Body Shop Appointment
Body Shop Recommended Dealers
Body Shop Article
Body Shop Specials
Body Shop Photos
Body Shop Videos
Body Shop About
Body Shop Contact
Body Shop Cs Thanks
Body Shop Apt Thanks
Body Shop How It Works
Body Shop Listen
Body Shop Review Sort
Body Shop Certifications

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.