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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 684 reviews 66%
4 star 156 reviews 15%
3 star 23 reviews 2%
2 star 83 reviews 8%
1 star 87 reviews 8%
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(All Vehicle Makes)
Vijay V.
Vehicle Make : Mercedes
4 out of 5
3/1/2018
Excellent and very courteous service by the staff at Hendrick. Very happy and satisfied with the experience. ????????????????
Pearline H.
Vehicle Make : Mercedes
4 out of 5
3/1/2018
Chet Hubbard I did not have to call about my car he call me and kept me post thanks Chet
Amanda B.
Vehicle Make : Lexus
4 out of 5
3/1/2018
Randall was great. My only complaint is how long it took to complete repairs.
Jane P.
Vehicle Make : Mercedes
4 out of 5
2/28/2018
The gentleman representing Hendrick and dealing with the insurance did a great job in communicating with both and in my favor when the insurance was so low in their coverage. I really appreciate the extra time spent and the timely return of my car. Jane P
Hoai Huong.
Vehicle Make : Lexus
5 out of 5
2/28/2018
Satisfied with the repair on my car. Advisor was helpful, knowledgeable, and friendly. Office was clean and inviting. Front desk person was not friendly or welcoming.
**** C.
Vehicle Make : Lexus
5 out of 5
2/28/2018
The quality of service was outstanding. Everyone was very friendly and competent. Chet Hubbard went above and beyond my expectations. He was very professional and informative throughout the entire process. He contacted me at a minimum every other day with updates on the status of my Lexus. He truly cared about delivering exceptional quality. I highly recommend the Hendrick Luxury Collision Center off Independence Blvd for any repair needs!
Kay A.
Vehicle Make : BMW
4 out of 5
2/24/2018
Everyone was very courteous and helpful. And the vehicle was returned in mint condition. I'm very happy with the experience.
Phuong N.
Vehicle Make : Lexus
5 out of 5
2/24/2018
Great
Mark T.
Vehicle Make : BMW
5 out of 5
2/23/2018
Chad kept updated and was very helpful and courteous. And the body shop did a great job. Very happy with the quality and service.
Elizabeth G.
Vehicle Make : Lexus
5 out of 5
2/23/2018
Chet and the USAA adjustor worked together beautifully. It was seamless and I was thrilled with the outcome. Thanks for being so responsive.
Erica P.
Vehicle Make : Mercedes
5 out of 5
2/23/2018
Great experience excellent customer service. The lady that helped me in enterprise was awesome . Chet was great even the front desk young lady made it very easy will come back
**** S.
Vehicle Make : BMW
5 out of 5
2/22/2018
Karen did a great job in making me feel confident my car would be repaired perfect and it was . I would highly recommend Hendrick Collision as well as Karen.
Carol H.
Vehicle Make : Mercedes
5 out of 5
2/22/2018
Very nice job but seemed to take a bit longer than I expected
Barbara B.
Vehicle Make : Lexus
5 out of 5
2/22/2018
Thank you so much
Blair S.
Vehicle Make : BMW
4 out of 5
2/21/2018
Unfortunately this is not my first experience with the collision center. You guys have fixed two of the four sides on my car! However, with the repair updates and quick response to questions, I'll gladly come back... and with my luck I will be! Thanks!
Shannon O.
Vehicle Make : BMW
5 out of 5
2/21/2018
Very professional
Wiiliam W.
Vehicle Make : Lexus
5 out of 5
2/20/2018
I truly appreciate Rick's level of professionalism, dedication, and commitment. He made sure the work needed on my car was completed in a timely manner and provided follow up with us on it's status.
Justin M.
Vehicle Make : Porsche
5 out of 5
2/20/2018
Dean was great. Very responsive and customer focused.
Del M.
Vehicle Make : Acura
5 out of 5
2/17/2018
Chet was great. The Enterprise car experience was great as well.
Renee C.
Vehicle Make : Acura
5 out of 5
2/17/2018
Very responsive to all my calls and did an exceptional job

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