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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 684 reviews 66%
4 star 156 reviews 15%
3 star 23 reviews 2%
2 star 83 reviews 8%
1 star 87 reviews 8%
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(All Vehicle Makes)
Jodee E.
Vehicle Make : Mercedes Benz
5 out of 5
8/23/2018
Service rep was awesome. Stayed in touch and thoroughly explained the repairs.
Nina H.
Vehicle Make : Lexus
4 out of 5
8/21/2018
Thank you to each person who had a hand in taking care of getting my car fixed. I happy to have it back. Nina
Daniel M.
Vehicle Make : GMC
5 out of 5
8/17/2018
The staff there were very personal, Randal updated me on how my car was coming. You can not even tell were the damage occurred. I’m very satisfied. Great turnaround time from start to finish.
Susan U.
Vehicle Make : BMW
4 out of 5
8/17/2018
Michelle Weber bent over backwards to get my car done so I could go out of town.
Steve K.
Vehicle Make : Mini Cooper
5 out of 5
8/15/2018
I was very pleased with the repair, it brought the car back to the look when we bought it back in June of this year. I was also pleased at how quickly the repairs were completed. I think you all did a great job. thank you, Steve K
Robert E.
Vehicle Make : Lexus
4 out of 5
8/10/2018
The quality of the repair was excellent. It rides, drives and looks good. The car was returned to me cleaner than when I dropped it off. I liked the Mon, Wed, Fri updates although I think you could improve it by including a picture of the vehicle in whatever stage it’s in. Thanks again and if the needs ever arises again I would not hesitate putting my vehicle in you hands for a very professional repair. Bob Williams
David P.
Vehicle Make : BMW
5 out of 5
8/9/2018
The process was very smooth. I was kept inform of the progress, and your group worked with my insurance company so I did not have to get involved. Thank you
Scott M.
Vehicle Make : Lexus
5 out of 5
8/9/2018
Thank you
Morris C.
Vehicle Make : Mercedes
5 out of 5
8/3/2018
A job well done, it looked like it new.
Jefferson M.
Vehicle Make : Jaguar
5 out of 5
8/3/2018
Brad and Savannah were totally professional and personable.The collision center is very fortunate to have these professionals as members of their staff.
Dandan L.
Vehicle Make : Acura
5 out of 5
8/2/2018
Michelle has been absolutely wonderful throughout the whole process. She has helped us to reduce the stress and arranged everything for our convenience. Excellent job!!
Jason S.
Vehicle Make : Chevrolet
5 out of 5
7/31/2018
thanks guys, my car looks great.
Wire Tech.
Vehicle Make : BMW
5 out of 5
7/27/2018
The work on my i3 was a difficult job but the work was done very well.
Harlee E.
Vehicle Make : Mercedes
1 out of 5
7/25/2018
The car was not washed prior to pickup, and there were bird droppings in several places.
Tom F.
Vehicle Make : Lexus
5 out of 5
7/21/2018
We were pleased that we were constantly kept up to date about the repair process
Nick J.
Vehicle Make : BMW
5 out of 5
7/20/2018
Great service- very responsive and constantly providing updates. Great job!!
Juliet P.
Vehicle Make : Lexus
5 out of 5
7/19/2018
Great job, responsive and timely. Thank you!
Jeff G.
Vehicle Make : Porsche
5 out of 5
7/18/2018
Randal Merlin n company did a fabulous job. No complaints other than need a better lounge. Highly recommend this location.
Paige S.
Vehicle Make : Porsche
5 out of 5
7/18/2018
Chet was great. Very communicative and worked hard to get my car completed in time for me to leave on my vacation. Car looks great. thanks! Paige S
Jonathan P.
Vehicle Make : BMW
4 out of 5
7/17/2018
Everyone I interacted with was helpful and thorough in their explanations. I'm impressed with the complete professionalism of the staff. One small area for improvement: there was a moment in the repair process (17 days; I was traveling the whole time which was perfect) where, despite having made my appointment weeks beforehand, I was told a necessary part was on backorder and my car would be delayed nearly another week. Ultimately the part came in on time and I was able to pick up my car at my return to Charlotte, but for a moment I was concerned and a little frustrated. In the end though it all turned out great!

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