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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 684 reviews 66%
4 star 156 reviews 15%
3 star 23 reviews 2%
2 star 83 reviews 8%
1 star 87 reviews 8%
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(All Vehicle Makes)
Peter H.
Vehicle Make : Jaguar
5 out of 5
12/12/2018
first class job thankyou dean
Tiffany B.
Vehicle Make : Mercedes Benz
5 out of 5
12/12/2018
Perfectly done !
Nancy V.
Vehicle Make : Lexus
5 out of 5
12/11/2018
Excellent
Robert H.
Vehicle Make : Lexus
5 out of 5
12/11/2018
Chet could not have been better. Kept us informed at every step. Hendrick quality all the way.
Donald K.
Vehicle Make : Mercedes Benz
5 out of 5
12/11/2018
Thank you for the great job.
Venida C.
Vehicle Make : Mercedes Benz
5 out of 5
12/11/2018
Michelle provider quality customer service my repair that was need. Thanks
Lynda L.
Vehicle Make : Mercedes Benz
5 out of 5
12/11/2018
Chet Hubbard provided excellent customer service.
Amy J.
Vehicle Make : Lexus
5 out of 5
12/10/2018
Karen J. was awesome. She kept us up to date on our car repairs. The car was perfect when I got it back. I would definitely recommend you to others.
Elizabeth W.
Vehicle Make : Mercedes Benz
5 out of 5
12/4/2018
The work was completed in less time than expected, so I was quite pleased.
Alicia R.
Vehicle Make : Lexus
4 out of 5
11/29/2018
Yes. Looks really nice
Tia B.
Vehicle Make : Lexus
2 out of 5
11/27/2018
The entire process was full of excuses and definitely not an experience I would reccomend to anyone else. Extremely disappointed with the entire process. I was glad to see the work was nothing like the process.
Nancy L.
Vehicle Make : Lexus
5 out of 5
11/25/2018
Excellent customer service, excellent workmanship
Todd M.
Vehicle Make : BMW
1 out of 5
11/20/2018
Feel free to reach out to me. Two requests specifically made were not addressed nor was I told they would not.
Johnnie C.
Vehicle Make : Mercedes Benz
5 out of 5
11/20/2018
Working with Chet was a delightful experience. He made me feel like I was in good hands and he is so trustworthy. He kept me updated and explain each step that was taking place with my automobile. His workmanship is outstanding and he has great people skills.
Gayle D.
Vehicle Make : Lexus
5 out of 5
11/20/2018
Excellent communication and job well done.
Jeff T.
Vehicle Make : BMW
4 out of 5
11/12/2018
it does take some time and patience with this process. i understand the volumn that this location produces but it is lengthy.
Susan S.
Vehicle Make : Mercedes Benz
4 out of 5
11/10/2018
Everything was handled professionally and as promised
Jennifer R.
Vehicle Make : Lexus
4 out of 5
11/10/2018
Was delivered as they said
Linxu L.
Vehicle Make : Mercedes Benz
2 out of 5
11/9/2018
I dropped in my car on Mon (10/22) to repair a front bmper and two wheel rims and was told it would take a few days and I should get my car back later that week. I checked in later that week and Brad told me that your system was down and he couldn't track the ordered parts and the repairment cannot be proceeded. I asked whether the rims repairment was completed and he confirmed it's done. A few days later when I asked again, he said the rims repair technician actually repaired someone else's car. So the repairment was delayed for another a few days delay to get the rimps repaired. Because of your mess up, it actually took 16 days to complete this simple job. During this repairment process, I had to call in periodically to follow up the status, and Brad never returned my calls. In general, this is a very unplesant experience and I don't feel Brad handled my case with any consideration and I am extremely upset for this extreme delay.
Alexis G.
Vehicle Make : Lexus
5 out of 5
11/7/2018
Getting in an accident for your first time can be very scary, but Chet Hubbard explained everything to me and put my mind at ease. He updated me daily and when my vehicle was ready made sure I was completely satisfied with the work. He called twice after I had my vehicle to make sure it was running the way it should. I am very happy with my experience.

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