Vinson G.
Vehicle Make : Lexus
No comment because you and your team did a job thank you'll very much.
Vinson & Toni Gaines & family
Andreas P.
Vehicle Make : Land Rover
Although we did not meet the technician that did the repairs on our car, please extend our sincere thanks to them for doing an excellent job. Dean Burnett was great to work with and was very attentive to getting us in and out in a timely manner the day of pick up. We did experience a nail in our right front tire that was picked up somewhere on the premises. Dean was quick to get it repaired and us back on our way. He extended apologies on behalf of Hendrick collision. We had a good experience with the shop, but hope we do not need our services again. LOL a sincere thank you to the technicians and staff for providing excellent service and assistance. Sincerely, Daniel & Bonnie Papandrea
Dion R.
Vehicle Make : BMW
Interior had not been cleaned at all. Debris and dust from inside the body shop was in the drivers floor in the mat.
Phyllis S.
Vehicle Make : Mercedes Benz
Good service.
Tammy C.
Vehicle Make : Lexus
Very courteous and professional.
Molly J.
Vehicle Make : Mini Cooper
Wonderful service. I was completely satisfied 100% of the way. I was never worried about anything - status is my car, insurance issues, etc. - they handled it all. Karen was exceptionally helpful. They kept me notified throughout the process, and if I called someone would answer who knew what was going on.
Matthew F.
Vehicle Make : BMW
Karen was very helpful and extremely responsive to questions and status updates
Jeremy M.
Vehicle Make : BMW
Very happy with the service. My car looks great. Great team
Ziad H.
Vehicle Make : Land Rover
After waiting almost **** month for the car to be repaired, on the day of delivery:
****-My new rim was not installed and I had to have it installed at a separate location
2-My car was not well aligned and therefore was not driving straight: it now needs a second trip to your center for further repairs but apparently no mechanic is available yet that knows how to re-align the axles!
3-One of the parts necessary to put the car together was shipped 4 times and arrived broken each time which delayed my car by **** week.
I chose Hendrick collision thinking service would be excellent but was very disappointed. This is unacceptable.
Sheila L.
Vehicle Make : Lexus
Customer service is AWESOME! I really like the updates that were sent to me letting me know the status of my car . I didn't have to call and ask they were on top of it! Staff AWESOME. work was done as speedy and so professional. I highly recommend
Stefan M.
Vehicle Make : Mercedes Benz
Car looks amazing. Great job by the team.
Jim H.
Vehicle Make : BMW
My original service advisor went out on medical leave during the course of my repairs and communication was poor regarding the status of my car. The final three days were frustrating as I would get the occasional email saying the car was in cleanup and QC. Trying to get a firm commitment when I would get my car back was difficult
Bob M.
Vehicle Make : Lexus
Great communications and high quality results. Highly recommended.
Kent M.
Vehicle Make : Mercedes Benz
Thanks for the excellent job and expediency in completing the task !!
Kent M
William S.
Vehicle Make : Lexus
Karen Jankowski was a pleasure to work with.
Alfred J.
Vehicle Make : BMW
They a great job keeping us updated and communicating with the insurance company for any additional payments
Kashyap K.
Vehicle Make : Porsche
As always, Dean delivers excellent customer service and value. The repair team also delivered on outstanding workmanship.
**** L.
Vehicle Make : Mercedes Benz
Your attention to detail, and the updates via email during our time together are a first class experience. Thank you. Merry Christmas.
Margaret M.
Vehicle Make : Lexus
Fast service. Brad was Courteous and knowledgeable
Latisha A.
Vehicle Make : Acura
Chet was very informative during the repair process of my vehicle and helpful. He definitely eased my frustration regarding the insurance company. Also Chet was very professional and courteous.
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