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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 684 reviews 66%
4 star 156 reviews 15%
3 star 23 reviews 2%
2 star 83 reviews 8%
1 star 87 reviews 8%
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(All Vehicle Makes)
Randy S.
Vehicle Make : Lexus
5 out of 5
4/23/2019
Justin was a pleasure with whom to work and my car looks great.
Steven P.
Vehicle Make : Infiniti
5 out of 5
4/19/2019
Final repair was of high quality. Very thorough approach to diagnosing the damage from the accident and completing repairs. The Hendricks customer service Manager kept us updated with regular emails. Thank you for a job well done.
Daphne B.
Vehicle Make : Mercedes Benz
5 out of 5
4/19/2019
Great service! Excellent customer service
James M.
Vehicle Make : Lexus
4 out of 5
4/18/2019
Every thing played out as expected with full satisfaction.
Richard B.
Vehicle Make : Lexus
4 out of 5
4/17/2019
When I walker into the Collsion Center office, I was immediately pleasantly greeted by the receptionist. Working with Justin was I was treated very professionally and he very thorough to get car repaired with high quality. Justin was also amazingly patient to explain the process and repair work to be done. Finally, Justin worked well with the Insurance Ajustor in a timely manor to expedite the repair work.
Edward W.
Vehicle Make : Acura
5 out of 5
4/17/2019
Karen did a great job.
Sylvia H.
Vehicle Make : Lexus
5 out of 5
4/17/2019
Very pleased. Excellent service!
Johanne B.
Vehicle Make : Land Rover
2 out of 5
4/16/2019
I have been waiting for over a month for my car to be completed. I picked it up and continued to get emails daily that it was ready for pick up. There were some parts that got damaged when they taped up the window until parts came in. They said parts were ordered and would be in in about a week. I have heard nothing since. Very frustrating. I have replied to a couple of the emails saying my car was Ready for pickup. Very very frustrating and way to long to fix a mistake that happened there.
Elizabeth C.
Vehicle Make : Lexus
5 out of 5
4/13/2019
My experience at Hendrick was amazing. Karen was wonderful to work with and was very efficient in her communication with me and also with the insurance company that we were dealing with. She was a wonderful advocate and kept me up-to-date on the status of my vehicle as it went through the repair process. I would recommend Hendrick luxury collision service to anyone!
Damian M.
Vehicle Make : BMW
5 out of 5
4/11/2019
It was a great experience will definitely recommend, advisors keep you up to date with the services that are been completed on a day to day basis
Douglas M.
Vehicle Make : BMW
5 out of 5
4/10/2019
Brad did a good job
Kimberly M.
Vehicle Make : BMW
4 out of 5
4/9/2019
Brad was a true professional with all the difficulty that we went through with the insurance company. He is the gold standard why Hendrick is a top notch company
Sean G.
Vehicle Make : Mercedes Benz
4 out of 5
4/9/2019
Brad is the man!!!!
Aaron H.
Vehicle Make : Lexus
5 out of 5
4/9/2019
Excellent work.. and the process was easy
Brett S.
Vehicle Make : Toyota
5 out of 5
4/8/2019
Great service start to finish. They kept me informed and did great work.
William C.
Vehicle Make : Lexus
4 out of 5
4/6/2019
Would like a target completion date. Felt little sense of urgency to complete job. Like focus on quality but I wanted car back.
Lewis T.
Vehicle Make : Lexus
1 out of 5
4/5/2019
Car shakes when I go over 55 mph. Will be bringing it back to get looked at at svc center
Richard D.
Vehicle Make : Mercedes Benz
5 out of 5
4/4/2019
Great job
Andrew R.
Vehicle Make : BMW
5 out of 5
3/29/2019
Thank you. Well done.
Bryant O.
Vehicle Make : Audi
5 out of 5
3/28/2019
Everyone was amazing! Randall kept me updated. The people at the front desk were awesome. Great experience all around

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