Hendrick Luxury Collision Center Charlotte

Karen did a great job of keeping me updated throughout the repair process and that made the unfortunate waiting that was out of Hendrick luxury collision’s control.

Everything from the online quote to pickup went flawlessly. The office staff and the person I worked with directly, Justin Ferencz, were very nice and responsive during the entire repair process. The status e-mails were very good too and kept me up-to-date during the whole process. I highly recommend the Hendrick Collision Center.

Great experience throughout the process. I always had a strong sense that Justin was actively involved in the process. He clearly and frequently communicated the status of my repair. If it were up to me, I would give him a bonus!

Randall was very professional and courteous at all times. He kept me informed of any matters concerning my auto. I'm very pleased with the repair and the looks of the vehicle.

Everyone who I worked with in the office was great. 21 days - even with having to file a supplement - is really excessive.

You kept updated through the entire process. Excellent customer service and very professional.

Thanks for keeping me updated on the progress of the repairs. I received an update daily letting me know the status. Repair looks great. Will definitely recommend that others use your services.

They kept me informed throughout the entire process.

Randal Medlin did a great job of keeping us informed and coordinating the process of getting our suv repaired. Your employees are are so professional that we will continue to buy Hendrick autos until our drivers licenses are taken from us by the NCDMV. Again, Randal was very helpful and the whole team gave us back an almost new car. Keep up the great work!

Great communication during process!!

They were great!

Randal was very accommodating - he even went above and beyond to do me a favor and take a picture of the current status of the car, as well as the mileage that I needed for reporting.

The lady's at reception were very helpful in getting me set up with my appointments, and getting me where I needed to go when I was in the office. Justin was very helpful with getting me set up and also letting me know what was or wasn't in my original estimate from the insurance company. He was also great at keeping me updates through the process and answering any questions I had.

While the car looks good, the service when I picked up was not what I expected... the young lady (no name, young, long black hair) was very nice and courteous (receptionist?) greeted me very nicely. I told her who I was and that I was there to pick up my car. I signed over the check. She said she would get someone to get my car for me. So I sat in the waiting area. She came back and "she" would be up in a few minutes. After 10 mins, the receptionist said she would get someone to go to the back and get her. After 15 mins I went to the counter and said "is there someone else who can get my car for me"? She said let me check. The recep. went to the back and came back and said she would be up here shortly. I then saw a woman with her purse walk to "her" office. I waited again another 15 mins and finally the woman with the purse came up and asked if I was Melanie ****. I told her I had a rental car, and showed her where it was and handed her the keys. She then walked me to my car and she checked to make sure there wasn't a paper mat on the floor. She told me about how I would be sent an email about my experience and hoped I would give a high rating. I told her I was not happy about waiting so long to get my car. I then left. I cannot believe I had to wait so long just to pick up my car.

Karen and Britney both helped me out and they were on top of it all. Always made sure to give me updates and what not on my vehicle. Their service was above and being satisfactory

Great repairs keep informed on each stage of work.

Returned when promised

Chris was immediately responsive, TOing me to Randal. Randal was outstanding in his communication, handling insurance company and ensuring we stayed on schedule. The Hendrick team, led by Randal, made what was a negative experience (the accident) end in a positive experience. Many thanks.

Very professional service!

We appreciated Justin keeping us up to date and informed to the process Of the repair to our car.