Classic Collision of Marietta - Cobb Parkway

Absolutely blown away with how amazing the staff were. So friendly, helpful, they kept me up to date at ALL points of the repair and their mission was to not let me worry about a thing. Hands down one the THE best customer experiences I’ve ever had. Not only will I recommend you I’ll vouch for you in every way possibly. Thank you all for your support and professionalism.

Fast estimate. Beat estimate. Car looks great. Friendly, helpful and fast service. Thanks!

A huge thank you to Brittany and the employees. We really appreciated the support in getting the correct parts for our car. The paint job looks great.

Very fast and friendly service. This was my second getting work done there.

The team at Classic Collision is awesome! They were so helpful and kind and informative. Thank you for all your help!

My rep, Alex, was wonderful. He was knowledgeable and explained the process fully.

Handle irritated customers with patience and politeness

Process was easy. Repairs were performed extremely fast. Rental was great. No lost time from work waiting to drop off or pick up. Team was thoughtful enough to cool down the car before returning to me on a hot summer afternoon. Very impressed.

Great service, quick service I didn’t have to wait long. They were on top of things, stayed in contact with me and provided me with updates on my repair. Everyone was great.

Communication from Crystal was perfect! Excellent customer service. Repairs were very fast and professionally completed. The convenience of rental on-site and proximity to home ... all make Classic Collision a service I will absolutely use again if needed and will recommend to anyone that asks. Thank you!!!

Brittany, you were great. I can’t thank you enough.

Very expressed about the daily updates on my vehicle as it was being worked on as well as a phone call. The work on the van looked superior. I will definitely use you guys in future if ever needed again. Thanks again for your professionalism.

Everyone was very accommodating and helpful.

First time ever being in an accident and I wasn’t sure how smooth this process would be in regards to getting my car fixed. Brian and Crystal were amazing!! They kept me informed every step of the way. I was shocked at how amazing my car look!! I’ll definitely recommend this location for service to my family and friends.

Crystal walked me through the entire process and gave me daily update in my vehicle via phone and text. I couldn’t me happier with the finished product. I was able to work with my insurance company, the body shop, and Enterprise all at the same time.

I was shocked and frustrated with the difficulty I had with securing an OEM part for my car. Upon leaving my carcar for repair, I expressly requested notification on whether I would receive an OEM door. I received no such notification. Instead, I received an estimate that included the cost of an after-market door. Only after I inquired about the type of door was I informed that it was after-market. After discovering that the door was after-market, I was informed that I would have to pay an extra $80 for the OEM door. Period. After I agreed to pay it and expressed my dissatisfaction, I then received a call later in the day informing me that the OEM door manufacturer price-matched. This sequence of events was deceptive and unappreciated. I understand that every business has to make a profit, but a company should do do transparently, especially after a customer has expressed interest. Since this question asked about “my overall repair experience,” the above has been shared irrespective of whether Geico and/or Classic played a role.

Need to communicate more. I was the one who always called. And take me off speaker. Very rude.

Very pleased..car looks great..Alejandro made everything super easy.

I was very satisfied with the outcome of my vehicle. My car look great. Most importantly, Alex did a fabulous job in keeping me inform at all time. Not only he kept me informed but he provide the best customer service. This is my third time working with Alex and he always seem to amaze me by his willingness to please his customer and making sure we are please with the outcome. Alex make me feel welcome and comfortable that my vehicle is in good hands. He always goes the extract miles for his customers. ??

My silver grill is still not fixed. Emailed Steven and will bring it back.