Classic Collision of Sandy Springs

The car looks great, and you did a terrific job on the repairs. The inside of the car, however, was very dirty. Dust/dirt was everywhere - on the dash, the rearview mirror, the steering wheel. I was actually very surprised.

Marco White is the best person to go to. He is awesome and always takes cares of the customer needs. Thanks Marco we only come back for you

Very professional staff. Lauren did a great job. Promptly responded to my emails. Went over everything with me. Met Erick who worked on my car. He did a beautiful job. Will always use CC if ever needed again. Thank you.

Great experience! Brought my car in mid-morning, received an estimate, and was able to pick the car up on the same day. Classic Collision did a beautiful job and I am extremely happy with the work they performed. Michael was a pleasure to work with!

Great job!

Took more than 2 months to obtain the part we needed for repair. After calling multiple times for updates on the progress, I was told the part had not been ordered for an extended period of time. During this process, no one ever reached out to me to provide updates at any point. Furthermore, once the part actually arrived (only a few days after the error was discovered), we again failed to hear any updates about the status of our repair. We left our car with you on a Monday. I had been told that if no additional parts were needed, it would be ready before the weekend. However, by Thursday afternoon I still had not heard any updates. I had to call multiple times to get any answers, and when I was finally able to get Mike on the phone, he told me the diagnostics for my car had not been performed yet and that he couldn’t tell me if my car would be ready before the weekend. I did not hear from him again until Friday after 3PM to tell me the car was ready. By that time, we were not able to arrange to pick up the car until Monday. Overall my experience was extremely frustrating, with unprofessional behavior and a lack of urgency exhibited at every point. I will absolutely never bring any car to be serviced ever again. We only used you because my insurance made us. I would rather pay out of pocked than experience the way you treat your customers again.

The damage to our car was the front bumper, front part of hood and left headlight. In addition to repairing the damage the headlight was replaced. We picked up the car late in afternoon Friday, December 20, 2019. Soon after we got home we realized the replaced headlight WAS NOT working. Do you not have any quality control? Who checked the car when work was completed? A non-working headlight is a very dangerous condition. Now we have to take our time and go back to your facility to have the problem corrected. I payed you approximately $4,000 and am not happy with the result. My wife will bring the car back to your facility Monday morning, December 23, expecting immediate resolution. If not immediately resolved, I will instruct American Express to withdraw payment due to inadequate repair work, which will prolong payment to you by at least a couple of months. I suggest you enhance your inspection process prior to giving vehicles back to customers. This makes the entire repair suspect. Herb Porath

Thanks for working me in! Service was timely and professional.

I had a fantastic experience with the Classic Collision team as well as Enterprise Car Rental. Lee Smolen, in particular was thorough, informative and beyond positive to work with at every interaction. I am very grateful to Classic Collision and would certainly trust this team with my vehicle should a need arise in the future.

Very happy with the experience. Repairs definitely took longer than expected which I understood and am happy that it seems the time was worth it as my car seems to be good as new. Marco was great with communicating where my car was at and what was coming up next.

Classic Collision provided five star service. They kept me updated on the progress, finished on time and my car looks brand new. Everyone in the office was friendly professional and helpful- especially Marco and Lauren. Having enterprise right there was so convenient.

Dropped off the car, went back for review, got my favorite car back, very happy. Thank you Merry Christmas

Mike Moush and Justin were great! They looked after our interests and kept me fully informed. Bravo.

This is the second time we have used your service, and were delighted both times with the communication and quality of the work. I also enjoyed working with Lee Smolen. He provided excellent customer service.

Mr. Lee Smolen was awesome from the very beginning of this process handling my USAA claim all the way through to completion. He's extremely detailed and very attentive to his customers. He communicated consistently with me through out the steps of this process, which was very much appreciated in returning my truck to its original state. The shop staff as a whole was a pleasure to work with as well and I could tell that as soon as I walked through the doors. If I ever need anything in the future with any of my vehicles, this will definitely be my 1st stop. I will be referring the Sandy Springs location to everyone who asks me for any collision advice going forward.

Lee was fantastic and even quicker than promised. Customer service was superb and everything turned out perfectly.

Lee provided exceptional service and communications about progress of the repairs. The Jeep was throughly cleaned prior to delivery. Your work exceeded my expectations. I will return if I need collision work in the future. Thank you, DAVID W

Haven’t found anything I wasn’t completely satisfied with

Awesome job. Thank you very much.

Mr. Lee Smolen was an excellent service rep. He was thorough, courtesy, attentive, and communicated well with me during my car's repairs. Also, my enterprise rep onsite was efficient and helpful. Very good to have them as an option onsite.