Classic Collision of Gwinnett Place

Unsatisified with the level of proffesionality. Car parts pertaining to my vehicle did not match. Specifically my electronic folding mirror which was ordered as standard mirror and mounted on my car. Mistakes like this should not occur when having an entire crew with supervision. My car wasn't assessed for quality before being handed to me and it showed. I kept getting "your car is being detailed" consistently via verbal and automated messages. When I received my vehicle I checked the interior doors, air vents and small crevices were covered with white film of dust (I'm guessing due to plaster?). None the less I'm very frustrated that I had to wait an excessive amount for the insuarance to clear payment for the final release of my car and out of numerous technicians no one thoroughly checked my vehicle for quality while it was pending at the shop. I do not reside in the area this Classic Collision is located and have to create time out of my work schedule to get this problem address. I am a very understanding person but you have to understand it's very frustrating and agitating to a client who has been without their vehicle for an entire month and half and receive it with issues.

Best ever! Only place we recommend!

Thanks for being so attentive and courteous. We'll be returning.

Awesome service. Amazing professional! Grant personally called and texted me, providing detailed updates.

I felt like I was taken seriously and my concerns about my car were met with sincere empathy; my tech wanted my car repaired as much as I did. Mr. Nick Coca was the tech I dealt with during this transaction; Mr. Coca answered all of my questions and listened to all my concerns and made sure I understood what was going to happen in a courteous manner. I even asked for a part from my car to keep after the repair was done and he gladly approved. To make sure I was totally satisfied with the work to be done to my car, Mr. Coca even called me to the shop to confirm his next steps instead of assuming; I great appreciate this move. Haleigh was the receptionist I primarily dealt with while at Classic Collision; I appreciate how much she cared about making sure I was attended to during my visits. She made sure my time was made much of and that the paperwork went smoothly. Christelle met with me upon my final visit to Classic Collision. She wrote up all my final paperwork and ultimately delivered my car to me. She was as equally courteous as Mr. Coca and Miss Haleigh and made sure I was satisfied with my repairs. I had asked that my car not be washed and cleaned inside and outside (as I am rather particular about how that is done), and Mr. Coca kindly acceded to that request (which I thank him for). The repairs look great and were professionally done; I am totally satisfied.

Classic Collision made repairing my Lexus a painless experience

We are very pleased and we appreciated the daily progress reports.

Have to bring back. Rubbing noise in left front when wheels are turned.

Very Happy

I'm very pleased with my vehicle repair great job and thank you as well.

The whole team was very pleasant! Very attentive to situation and my family size!

Very friendly professional operation car was delivered as promised and from an untrained eye seems like a perfect job well done

Thanks for the wonderful job you guys have done.

I really liked the texts letting me know the progress of my car repairs.

They were very professional and got the work done extremely fast.

Everything and Everyone provided me with outstanding service!!!

Yes the people handled them self very professionally. I would recommend anyone to visit them.

I particularly appreciated how you communicated with me throughout the repair process exactly as I requested on your initial questionnaire. Thanks - M :-)

Max is professional, courteous an prompt.

I luv that I got my car back in a timely manner.