Classic Collision of Chamblee

I appreciate the cordial manner of business and the text updates. The repair looks well done. Highly satisfied business transaction and result.

Thanks for everything great job

I was very impressed with the over all service experience. Customer Service was great, the repair was completed much sooner than expected. The Classic Collision Team did a great job for me and I would recommend you to anyone.

The receptionists were friendly & so helpful. Mark's ongoing communication re.the work/process was outstanding & very much appreciated! Thank You!

Everything about the process went smoothly! Chelsea and Marc did a fantastic job throughout everything! I apprecauate the great customer service!

They were so professional and polite.

One thing.....when I got in my car, the front driver seat was pushed all the way back and lowered, so that I had to spend a few minutes trying to figure out how to get my seat set back to the way it works for me. It would be nice if your porters or whoever would simply leave the seats alone. There was no need to adjust the seat!

The experience was very frustrating. I appreciated having the manager listen to and recognize the bases for my comolaints.

Your team was an outstanding help to my mother, Mrs. Thelma Wallace from the introduction throughout the completion of work. Many thanks to you, we are very satisfied.

Efficient, courteous, and rapid repair. The service was excellent

Chelsea was very helpful!

i signed authorization papers on a Monday. On Friday 5 days later, Geico rep informed me they did not have them. After checking, they did find them, thus delaying stsrt of my repair

Rob was courteous and professional throughout. Appreciated getting the email updates on progress.

The car looks great. Very pleased and appreciated the frequent updates.

Working with Aline was superb: She provided clear and timely communication regarding the car repair process, payment and pickup details. I also appreciated Tank giving me a ride after I dropped off the car. Finally, at pickup, Jose provided a great synthesis of the workmanship. My car looks brand new; thank you to the team for the admirable work and experience!

Aline and Jose were great!

Great job

I was very disappointed with this repair experience. My vehicle sat at this repair location for almost 9 days before an estimate was sent to my insurance company. Reason given had to do with some “staffing issue”. In the mean time the clock was ticking on the rental car I had for which the insurance company was only covering 30 days. Repair extended beyond the 30 days and I had to cover several days of the car rental out of pocket. I don’t feel like I received enough personal communication from repair shop concerning delays, issues and concerns. When calling about vehicle service advisor seemed to be more concerned about getting payment from insurance company than making sure my vehicle was properly repaired. When vehicle picked up there were issues with multiple repairs that still have to be addressed. Service Advisor has responded by E-mail. Hopefully everything will be corrected when I return for rework in a couple of weeks. Very frustrating. Not the experience I was expecting.

The communication updates on the progress of my vehicle were great, the job was completed ahead of schedule and the finished work was beautiful. The communication before the first appointment should be improved. I was to have a rental car waiting for me and I was not given any advance warning before I showed up that no rental car was available.

The vehicle is not completely fixed and needs to be returned for further repairs. Also, the repair time was over three weeks.