Cherokee Ford Collision Center

The Geico agent was incredibly helpful and made the process easy for me. Car looks great and I couldn't be more satisfied. Enterprise had a comfortable ride for me as well. Will definitely bring back if ever in accident again.

Excellent Job - Thanks so much for cleaning the entire car! It made a huge impression and very nice presentation of your fine work

I appreciate the extra effort John put in to make sure the car looked great when I picked it up.

The car looks great.

Robert made the repair process after my accident a breeze. He gave great customer service and my car looks better than before the accident. Would highly recommend him and his team for future repairs.

Good job in a timely manner, really appreciated the updates throughout the process. Our awesome Truck will only go to Cheeokee Ford for any service or repairs in the future. Best Regards The McDaniels

Great service start to finish.

Only concern I had is my vehicle inspector called me back late regarding my rental. I called Friday morning and he called me back Monday afternoon. Also, the body shop missed an area that needed touchup paint.

Really disappointing. I had a spare tire on the front passenger side and asked that they tell me a price so we can fix or replace that while the car is there so i didnt have to take my fixed car home w a little spare on it. My car was ready and no one told me i had to call to check on it and when i called they said oh its done and they never gave me a price for the tire. I asked them to please give me a price since I dont want to drive around on this spare and im pregnant and dont want to deal with it and they were going to call me back and never did for three days... I called and got they will call me back and nothing.. so i had to pick up the car and go take it somewhere to fix my tire after it sat at your shop for over a week. And... On top of that I asked salesperson Ryan to let me know trade value on my car while its there and to price an explorer for me to see if i can trade and I got nothing... He emailed me and said come in to talk and I said i dont want to waste anyones time let me know trade value and if it works then we can move further.... Never got back to me again... That was it... No trade value no nothing... Guess you guys dont care about my business for tires or a new car. Owell.

The whole experience was fantastic. The team you have there were very helpful and professional. No issues and if need be, I'll be back again. Thank you, Randy J

Nice people, good process.

I was pleased with all the people I saw and everyone was polite and treated me well and I was very relaxed around all of you

Everyone was extremely nice and professional. My car looked like a brand new car when I picked it up. I was beyond pleased with the service I received. Thank you!

Our adjuster, Robert, was absolutely fantastic. He was so very nice and explained things we'll all the way through. His supervision of repairs gave a great confidence. It's a great set up at Cherokee Ford Collision/ Geico. Thanks so much! Please extend my sincere thanks to Robert.

Great experience. Great job. And they cleaned my car after, what a treat

Loved the text message notifications and the regular updates from the shop. Excellent customer service.

Everyone was wonderful and very helpful! Thank you for a great job!!

Everyone involved was very polite and courteous.

Ford emblem on tailgate was loose when I picked the truck up. I tried reattach in it when I got home and it worked to some extent. Also, there was a scratch to the left fender behind the bumper where the bumper was pushed into the body, it too was left unrepaired.

Repair was quick, great service job well done! Thanks for cleaning my Escape!