Tallahassee Collision Center

Awesome services great Quality work

Above and beyond! appreciated how clean and beautiful my car looked after your guys did my recall job!

Exceeded my expectations!

Exceeded my expectations!

The folks at the Collision Center are super friendly. But, more importantly, they are real experts. When they were done, my C-MAX looked like it just came off the showroom floor. I cannot recommend the highly enough.

Very kind people, efficient work

While the final product was great, we had to send my car back a 2nd time.

Amazing personal service throughout the whole experience. Chris was exceptional at communicating and kept us updated every step of the way. We felt like we were in good hands. Would use them again in a heartbeat. Five stars.

excellent work. the repair made it like new. thanks

Wonderful staff. Very nice work. All good now.

Top notch service. Got me in quick and less than 24 hour return. Truck looked better than the day I got it new! Chris is tha Man!

Quality work and service

Slight left front door adjustment needed, otherwise a good job.

Despite having to talk to the owners assistant, and being assured the problem would be fixed, my car was dead in my driveway the next day, and has a check engine light on. My car was kept for 11 days, at least two of which *initial two days* my car sat in the lot and was not worked on. I was left stranded without a loaner the second time the service center obtained my car, on my birthday, the day before a huge exam, and it provided a loaner due to an erroneous charge I was told I had not paid, and which was later confirmed was not my charge. I'm disgusted with the treatment I got "Just because you have an appointment doesn't mean we are waiting with a wrench in hand for you" was the response I got after waiting almost three months for an appointment and after calling to check in on the vehicle, which again, was not even assessed until day two. The only reason I would go back, after paying $1200 for repairs that weren't the issue, was to use the phone if I broke down in front of the dealership. Not only was the service awful (for example: called about loaner several times to the person in charge of loaners because I hadn't gotten on on the second service visit, he asked me to hold, then disconnected the call and refused to pick up the phone, and I was left stranded, as I was told SEVERAL times a loaner would be brought to me) and I was essentially robbed of over 1k for the issue to not be fixed. I depended on Ford to fix the issue, they not only let me down, but took a bunch of money, and were for the most part, impolite. Feel free to call me if you would like details or to remedy the situation: ****-****-xxxx. I plan to post a detailed review everywhere I can-- however, even employees know the service is terrible. And no, I was not impolite, I am happy to provide call times for all communications, since calls are recorded for quality assurance. :)

Very efficient and timely

I wish you guys were a little faster, but my car is running amazing and I am so thankful about how professional and productive you guys were!!!! Thank you so much!

yes

Excellent repair work

Good people

Customer service and how repairs and notifications of repairs need to be reviewed and changed.