Brandywine Coach Works Of W.C., Inc.

I am so pleased with the work that was done and how they kept me up to date on the progress of my car. Great customer service

Thank you! Always a job well done.

Best experience I've ever had with a body shop. Keep me well informed, completed the work quickly & all personal I dealt with were great. Thank you All

Your shop got the job done ahead of schedule. The daily emails were informative.

Professional staff Quality repair Spotless car at the end of repairs Faster than promised

The repair was done on time and looks great. They kept me up to date with everything that was happening. My car was returned to me in even better condition inside and out than I left it. I was very happy with my whole experience

Brian was very in tune to keeping me informed

It was wonderful to get on the car earlier than originally scheduled and then, on top of that, the interior had been detailed! What was a GREAT bonus! I'll DEFINATELY recommend you to others.

This is the second time I have taken my car to BCW for a repair from an accident that was not my fault. It is such a relief to have someone else deal with the insurance company for the party at fault. Thanks again for a job well done!

The service was great, I was always made aware of every update to my car's status. Natalie at the front desk is the best!

I my 2017 CR-V was in your shop for repairs during the month of June2017. I was called to pick up the vehicle on 29Jun2017. Upon my arrival your shop, after a bit of inspection, your shop determined that the power tailgate was not calibrated properly. Steven came out and explained that the vehicle would need to be taken to Honda to be set properly, and that they would need to keep it for at least one more day. I asked him about the status of my rental vehicle, and who would be covering the cost of the rental for the extra day. Steven assured me that your shop would contact both the rental company and my insurance to ensure that I did not get charged for this extra day. He said that if I did get charged, Brandywine Coachworks would reimburse the expense. I picked up my CR-V the following day (29Jun2017) and returned the rental vehicle. On 02Aug2017, Enterprise Rent-A-Car charged my credit card $32.78. When I called to inquiry about this charge, they informed me that this charge was for the extra day, and that they had not received any authorization from the insurance company for this extra day. Upon calling Brandywine Coachworks on 09Aug2017, I asked to speak with Steven, Bryan answered. I explained the situation to Bryan and he said that he would figure out what was going on. After not hearing anything for several days, I called again. Bryan explained that Brandywine Coachworks would be sending me a check to reimburse me for the charge. Unfortunately he could not provide me with a time frame as to when I should expect to receive the check. Since it has been 4 weeks since my initial inquiry, and I am frustrated with the level of communication and support regarding this reimbursement.

The repairs were done ahead of schedule. We were kept informed throughout the entire process. All of our questions were answered. I felt as if my business and presence were appreciated. Very professional, very courteous. Excellent repairs. Car looks and rides like it just came off the showroom floor.

Great communication regarding repair progress. Quality repair. Apprecite you working w insurance company to get agreed scope and cost.

Over my 50 years of driving, this was my first experience with a car body shop which could be consider as unlucky or lucky. What was lucky was bringing my car to Brandywine Coach. From the many company updates to the phone calls and emails from Brian Shufelt, I knew that my car was in very good hands. Your company is very fortunate to have Brian as an employee. From the moment I walked through your door to when I picked up my car, Brian was courteous, conscientious, and reassuring that my car's damage would be fixed like new. Thank you for such a great first experience which I hope is my only one. However, if it isn't, I will definitely bring my car to Brandywine and will recommend your service company to family and friends. Loved the car wash and vacuuming service too, thank you! Cathy

Brian (Shufelt)was wonderful to work with. He listened to our concerns and time that we had to have the car serviced and was able to accommodate us. We appreciated his professionalism and keeping us apprise of the progress along the way. We were very happy with the experience and the work looks amazing! Thank you!

Excellent service and perfectly done job!

very accommodating and transparent with how everything was going.

There was water damage on the rear seats that was not repaired. Also, some scratches on the passenger side.

Fantastic place love the work that was done and the way I was informed through out the whole process. Thank you all

People were polite, responsive and worked with us when we needed to change our appointment twice. Great work!