Service King Mountain View

Jamal was great!!!!

I’m surprised that repairing my car required it to be held for so long. Other than that, satisfied.

They did a really nice job. Car looks new.

Jamaal was very professional and even offered to stay late when I was running late to pick up my car. He is wonderful and a real pleasure to work with. He made a tough situation manageable and even pleasant! Thank you Jamaal!

Jamaal was great dealing with my concerns and Tesla’s abysmal response time in supplying the necessary parts. Car looks great. Dr Noone.

We got excellent support and service from the front office staff- Aaron and Brent. The finished job is to our satisfaction. Brent also assured us there is lifetime warranty on the work done. We used service king couple of years ago with less than satisfactory experience. This time we are very happy at the quality of work, support and turnaround time.

Jamaal was top notch! I enjoyed working with him and the quality of the completed car is superior. Thank you.

Thanks

Just got my car back today but so far all is looking great, great service

Thanks for the great service

I had great customer service. Everyone was friendly ave liked the text updates. As the workmanship is excellent. Would definitely recommend.

Our car was stolen off your lot. Needless to say you could not have a worse experience from someone repairing your car

Jamaal **** is AWESOME!! I am 49 and never in my whole life have I ever had such a good service coordinator. He communicates. Took time to “read me” as to what is important. I’ve led my own big companies. He is a keeper and you would be well suited to promote and learn from him. Thank you!

Customer service was great. Was given frequent updates from Angela. I appreciate the whole experience!

I worked with Angela, she was very professional and kept me updated every step of the way! Great customer service and excellent repair job. Definitely recommend Service King.

Repair looks great.

Thanks so much!

After the repair the CAR sensors seem out of sync. ****. Steering Position Signal - not programmed 2. Electronic Control Unit Software - not programmed 3. Lost sensor communication with rear short range object sensor - 4. Control Module Power Curcuit - voltage below threshold 5. Headsup Display Module - calibration not learned 6. Keyless Entry Antenna 6 - short to battery or open 7. Device Power 2 Circuit - voltage below threshold I went to a GM dealer (GMC Pierson) and they stateit would Cost $400 to fix all above and some of the items cannot be done by them - but only an authorized GM / Cadillac dealer. I expected all this to be addressed by Service King as it makes no sense for me to run up and down to dealers to fix this. Also this should be covered by Insurance tied to recent collision related fixes. None of these issues existed prior to this tear body work and upgrades. Thank you Kumar S

I appreciate the quick service and good communication. Thanks for a great experience!

The communication from your corporate email was annoying. I spoke with Angela who was totally on top of the job and told me what was happening. But I kept getting broadcast emails from messaging apps that broadcast wrong information.