Ellen W.
Vehicle Make : Toyota
Very professional; very efficient, great repair job. The young lady who corresponded with me was terrific.
Justin G.
Vehicle Make : Lexus
Overall great experience. Friendly staff!!! Thank you.
Yichuan W.
Vehicle Make : Subaru
. I’m very impressed by the quality and color match of the paintwork. 2 quick suggestions: (****) the shielding of interior from painting / paint buffing could be better for the cargo area and the vertical surfaces of the seats (I understand that the paint guys may be under a lot of time pressure). (2) the black plastic triangle on the inside of the rear passenger door is also misaligned: I hope y’all would be able to straighten those 2 black triangles in the future.
Sheila B.
Vehicle Make : Nissan
I loved the text messages with updates on my vehicle. Never had to question what was going on throughout the process.
Ting S.
Vehicle Make : Toyota
All employees were very helpful and enjoyable to interact with.
Tyler N.
Vehicle Make : Toyota
Car looked as good as new, thanks!
Sallee W.
Vehicle Make : Mercury
The car looks good and my wife is happy!
Anne K.
Vehicle Make : Toyota
Compensate me for the extra week I was without my car due to the fact that your company crashed my car and I had to be without it for another week while you repaired that damage. Sincerely,
Anne K
Patricia C.
Vehicle Make : Lexus
Headlight cover was not replaced as written in quote. Bumper seam is still not right. Only part of bumper was painted.
A service person was supposed to call me today to discuss these items and did not.
Peter N.
Vehicle Make : Toyota
I was kept very informed throughout the process. Excellent customer service
Pam M.
Vehicle Make : Nissan
Prompt service and reasonable price for extent of work. Beautiful results. Courteous employees. Very clean car returned to me.
Brad L.
Vehicle Make : Nissan
Awesome job and loved the text updates. It did take awhile, but for good work it's worth it!
Robert A.
Vehicle Make : Dodge
I felt comfortable that the work done was of good quality.
Lindsey G.
Vehicle Make : Chevrolet
Great work! Done ahead of schedule.
Christopher G.
Vehicle Make : Jeep
The rear panel on the vehicle that was replaced was not attached to the frame. I have to bring it back now. Also, the key fobs were malfunctioning, so I had to bring it to the dealer to be diagnosed, which is still ongoing. My wife actually raised this issue immediately with the mechanic before leaving and he was dismissive, saying it clearly was a dead battery. However, the car was purchased in October with 9,200 miles on it and both key fobs were malfunctioning. This is clearly not a case of two dead batteries. All of these things should have been completely fixed when we picked up the vehicle and my wife’s concerns absolutely should not have been dismissed outright.
Emily H.
Vehicle Make : Toyota
The repair itself seems to be ok so far but I am very disappointed in the customer service experience. I received the texts that said when it was estimated to be done (3 days longer than the original estimate). It also said I would be notified if there was any delay. There was delay. And I was not notified. I had to call several times and even then didn’t get a response. Only after my husband had to step in did we get any kind of answers. The whole thing was very frustrating and took MUCH longer than we were first told. Customer service shouldn’t be that difficult. Even when I picked up my van, no one took me out to show me the repair or anything. Very disappointed in my experience.
Douglas J.
Vehicle Make : Lexus
I was extremely pleased , with the repairs and all facets of the process
Lawrence W.
Vehicle Make : Toyota
Excellent
James E.
Vehicle Make : Lexus
The work was done well and for the price quoted. However, I was not call about the job completion until 5:48 pm on Friday, and given the traffic at that time of day could not get to the shop by 6:00 pm and I was without my car for the weekend. Great work on the car but poor consideration of the needs of the customer.
Bridger E.
Vehicle Make : Lexus
They did a great job. Very polite and helpful. Came in at the quoted price.
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