International Collision Center

Keep up the good work!

%100 satisfied, I feel like my car never had a accident, Thank you so much!!!

Courteous people and service was quick. They paid attention to all my concerns, will definitely recommend.

Comments: ****. Suggest covering driver floormats with paper, as many other repair shops do, to avoid tracking in paint dust. The rest of the upholstery does look well vacuumed. 2. The email updates are inaccurate. This could be a good tool for keeping customers informed if the information were accurate. 3. Please don't force a customer to be a "squeaky wheel" to get the repair done properly and at the time promised. 4. The repair quality was shoddy the first time, which gave a poor impression of the shop and further delayed the return of my car because part of the repair had to be redone.

ONE COMMENT: Thank you very much for a great job

(Correction/re-submitted)... Although I'm happy to have my car back, and it's very clean all around..I am not 'completely' satisfied so I had to choose no. I'm bothered by two things that I noticed after picking up my car. 1st thing is, I was informed by phone before repairs began, about everything that would be done (which I appreciated) and I remember hearing that the hood needed to be replaced. I can see now that there are subtle ripples where there used to be a dent, and it appears that there is NO new hood. (A new one is listed on the parts list in an emailed estimate and on a hard copy also of work completed, given during pick up). Secondly, I'm very particular about where I park my car at all times. It's 7 years old with 'high mileage' and I've managed to keep it dent and ding free. There is a new ding/scratch/blemish (minor but noticeable) on the lower right rear passenger door that I'm mostly certain was not there when I brought my car to International. I've been home sick for 3 days and only drove straight back home after picking up the car, it didn't park anywhere between here and there, so my best guess is it must have happened after completing work, by another completed car that was parked very closely next to mine waiting for pick up. (I realize the lot is very small and I'm not accusing anyone). But anyway, these are my 2 disappointments with my experience.. feel free to give me your thoughts in reply, thank you. -Steve ****-****-xxxx

Everything is fixed! Thank you!

work not completed

- there is now white paint on the leather tan seats in the back of the car. -When I went to pick up the car someone had left door open or a light on and the battery was dead. You all emailed to tell me the car was as good as knew and when I went to drive off it would not start. - when I picked up the car it was covered in orange bird feces - Rather than replace the back bumper it was painted and the area where my car was hit underneath was not cleaned, still very dirty from the accident - When I went to drop off the vehicle the conversations taking place at the front desk were not professional - I will not be returning for servicing with this company

my experience with your personnel was great. I have not yet had a chance to evaluate the repairs. So far it looks good

My car was returned to me without it being finished . There were a lot of issues with it there was a part that wasnt fully painted, problems with the sterring wheel and the sprinkles.

It took way too long to get my car back, it was 4 days late. Any time I called to find out about my car, the receptionist was rude and acted like my two minute phone call was an inconvenience. There's not a lot of professionalism among the front staff. No one said hello when I walked in, even when I said hi to them. The two people sitting at the front desk were too busy talking to each other about their personal lives and other non-work related matters. I had no idea what was going on until the staff member tasked to show me my car showed -the only professional person there.

The repair was flawless and the adjuster was friendly and courteous.

Haven't had time to call or stop by, but the paint job is not very good. The car was dusty and it had just rained when I picked it up so I couldn't really see the paint quality. There are a couple of drips and numerous... numerous... spots. Very unsatisfied. I'm very busy with work and have a sick family member so I have very little time to deal with car repairs -- especially repairs caused by someone running in to me. I will be in touch as time allows.

I was very suprise about the level of communication given to me regarding the process of the repair on my car. In this area you have top Mercedes Benz when it comes to customer Service! Keep up the great work and I mean the whole organization. Thank you Thank you! P.S I will advertize for you

Very happy about the service right from the start. From Int. Coll staff to Geico and Enterprise, everyone was very polite and friendly , made me feel their first priority. I am cometely happy and satisfied with the service from everyone. Thank you so much! Gilene L

Scott Owens was super professional and helpful. The front desk staff were also friendly.

It is a little bit difficult in closing the trunk. This was not test prior to turning the vehicle over.

Beautiful work delivered on the promised date.

Very professional organization - a pleasure doing business with those folks