International Collision Center

MISSING PROPERTY UPDATE: After a bit of concern I initially in regard to my missing property within my trunk, the Center (Clay in particular) found ALL of my items placed in a separate storage area. During ‘tear down’ the repair team did not inform Clay that my belongings were safe. Clay did a search after I informed the Center of the missing items and found them on his own. He then FaceTime me to confirm all of the missing items were there. Excellent customer service from him, but a lapse of inter-office communication from the repair team. REPAIR UPDATE: I did like the seamless body work repairs performed initially. After a couple of days of significant rain, I do see moisture & fogging that I have never had before the accident predominantly on the repaired lens side (right rear). I plan on tinting the back lights like my left side (untouched), but I noticed that moisture as I was putting on new mud flaps that were totaled in the accident. I hope this is not a result of a poor seal.

The overall experience was an A+. My car was in and out quickly. The communications were great as well. The car looks brand new. A big Thank you to the entire team. Great service!!!!

Car smells bad & makes a weird noise it didn't make before I brought it in.

Job well done.

I was not informed about any thing when ever I called to ask what is going on I did not get satisfactory answer . Result was that my car was put on replica bumper instead of Nissan original bumper. I would have fought with insurance company to give Nissan bumper than fake one ,I am very disappointed ?? I was ignored as if I did not exist and it was not my car very upsetting

The job is well done and it doesn't look like anything even happened to the vehicle. My only hiccup is that it took a while to complete, but that isn't the companies fault. The automaker didn't have the parts available. Once International collision center received the parts they worked on my vehicle and completed it in a timely manner.

I am still waiting for repairs

Was a good job overall in repairing my truck. A slight adjustment is needed to the hood to even out the gaps between the hood & fenders.

The team was very helpful in answering any of my questions and keeping me updated on the status of my car! Very satisfied with my experience!

Great communication for the most part. Very flexible with pickup times as well.

Although the repair to a little longer than expected, I am really please with the work. Also, I appreciate the body shop honoring my request to have my vehicle ready a day earlier than estimated.

Everything, very good in general. However, there is room for improvement, such us: - Managing the customer expectations and communication, regarding the delivery date of the vehicle. My van was delivered ****.5 weeks later than originally stated, which is completely understandable if one is informed **** or 2 days in advanced, or at least in the morning of the same day. Is not recommendable to tell the customer: “it can be ready today by 5 pm, but we’ll call you before you come if it is ready”. In my case I had to ask for permission at work to leave early. The van was delivered, as previously informed, with a missing sensor that goes on the windshield, since it was out stock. Understandable, but I was told that I was going to be informed when the sensor arrived and there was no estimate on the delivery date. After 2 weeks I had to call, to find out if there was an update. Again! I understand that it can take time to get a part on the market, but maybe a weekly email assuring the customer that ICC is onto it and has not forgotten him/her. - When I picked up the van, the Front Wheel Center Caps were missing I haven’t got them back.

The repair was done well, and the staff was great.

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Grease stains left on my cloth interior where the driver's seatbelt is attached to the vehicle. How is this not checked before returning - and why would anyone handle light cloth interior with greasy hands? A white/yellow hard substance was dripped down the exterior driver side back door and never attempted to be removed - not sure it will ever come off.

Car seems to be repaired in a professionL manner. Just waiting for the wheel cover

Kept in contact, solved all our concerns.

You did a great job and you delivered my car early. Thank you

Satisfied

17 days for a four-hour repair and still did not get it right. Taking my vehicle to a dealership.