Toyota of North Charlotte

Thank you for a job well done!

The car looks great, like the accident nevre happen. Car was done in 5 days which was outstanding. This is the 2nd time I have used the body shop, and again I am completely satisfied with the work

Your employee Kindra who answered my call to see if my car was ready, was rude, condescending, hateful. I hope I never have to deal with your body shop again as long as she is employed there. I get much more courteous service at Toyota of Gastonia.

The entire process from start to finish was a very pleasant experience. The repairs made to my vehicle were exceptional!! Very happy & would highly recommend!!

Thanks for doing a great job on the repair, and detailing my car too!

My car was not only repaired to my satisfaction, my son noticed it was cleaner and the tires looked like they had armor all applied to them. This repair job exceeds expectations!!

Great

Quality job on the repair. Parts selection was great. Truck was clean and ready to go.customer service rep. Kendra was friendly and courteous and kept me informed on the progress of the repair.Will recommend your body shop to others and will be back for future repairs.

Great Work and GREAT STAFF! I have taken my vehicle their three times after being hit three times. I feel they go above and beyond and don't try to rake you over the coals for money. I would recommend them anytime to anyone who needs any body work done to their vehicle.

I c 2 incompete places

When I got the car home I noticed that where the drivers door where it meets the fender that was replaced is not even at all. The drivers door is about an ****/8th of an inch pushed in further then the left drivers side fender. And also when I got in the car I noticed all of the systems were reset meaning I have to set the clock and all of the warning system displays as well as the battery is almost completely drained as well.

Good job on the fix. Only complain is that the mud guard was replaced with white instead of black, thats disappointing. Also, my car wasn't as clean as I expected it to be. No biggie thought. I like cleaning my car.

Just one thing, the front grill Chevy bow tie emblem is the wrong one. Needed to be edged With chrome not black. Would really like that corrected

Well done job. Thanks

Very good customer service. Extremely satisfied. Good all around experience.

I was completely satisfied with their notification of the process of fixing my car

I was not happy with the fact that the bumper was not repainted. Prior to hitting the tire the bumper was fine. After we hit the tire there was damage to the paint on the lower part of bumper. I assumed this would be part of what was fixed. Over time, I fear it will get worse.

Car was not repaired properly upon delivery. Paint chipped arround emblem which was not damaged when car was turned in and touched up poorly. Lower center of bumper was not repaired properly, still has blemish not repaired. Side of bumper on inside not properly assembled and had to be reworked. All if this is really very poor workmanship, poor quality, disapointing and should be entirely redone. The manager gave me a guaranty to rework in writing, see file. I am not sure I trust further work to be completed on my car at this shop. I would like the work to be redone by a qualified Ford shop. What do you propose??

Absolutely perfect from start to finish...everyone so helpful could not ask for a better experience...PLS forgive me for not remembering each persons name after miss Lindsay but PLS find out and give each one one of them a letter of commendation for their great service to this family!!! From the your service from the desk to the body shop to the appraiser to the young man at the car rental!!! What you are doing should be the prototype that all places should copy...thank you again, Respectfully Yours, Mike

Upfront service was great. Disappointed in the pickup. Paid and rep brought vehicle around and told me it is ready. I expected someone to walk me around vehicle? Before I departed I checked vehicle by myself; lights wipers doors hood etc. The headlight washers did not work. Went in and someone did pull it in and look at immediately. Luckily they could fix in about 30 min. On a lesser note I was surprised that the vehicle was not completely detailed, this was an 11k repair. I have not Ben in a wreck for many years but all other repair facilities provided a vehicle that looked like it came off show room floor. As for the repair and paint it appears to be a high quality solid job. Would have been extremely pleased if someone would have assisted with walk down of vehicle, all items confirmed worked before pickup and car cleaned. With that said I would recommend your repair shop