CDE Collision Centers (Western)

Great job

great job on the repair work!

Service was complete and timely. Communication was excellent.

Fantastic service

so far so good

It looks very nice thank again

Very satisfied thank you

My experience was excellent: from the pleasant receptionist when I arrived day one, the Enterprise representative already at CDE waiting for me, the Supervisor Repair Technician walking me through the damage, the regular updates on repairs of my vehicle, all the way to the delivery of my vehicle restored. Everyone took their time explaining to me the complete process, making me feel at ease that the job will be done correctly. Thank you very much to everyone at CDE!!!

Your staff did a fantastic job on my car. You can not even tell that my car was t-boned(hit from the side). I am very impressed. I would like to thank your staff and manager Rich Swanson for great customer service and a job well done.

Everyone that I was in contact with were business-like and professional. I was kept aware of the progress of the repairs on my vehicle at understanding intervals. Everyone was quite helpful.

Great service and friendly staff.

The people were very nice. They explained the work that was done very well. And the car was kept clean.

I was completely satisfied with the work that was done on my car thank you for your time.

My experience at C.D.E Collision was a very positive one. Very professional and great customer service. Special Thanks to Randy for making my car pretty again!

My car was not repaired correctly ..first my bumper still has a gap where it was repaired 2nd there’s still dings from where it was repaired and 3rd there’s scratches where it was repaired because it was not buffed out correctly and the side light is still loose and might I add I have a 2018 Lexus with 7,000 miles

My vehicle is Pearl color however my car was painted Cream Color therefore its 2 different and very obvious .I know once paint dries it can either be darker or lighter , so i feel thr adjustment should have been made since my car was kept an additional 7 days .And also I have an decal on my carbif the doors were replaced why is the decal missing or bothered .Very dissatified customer . I came in with prior scratches to the back at least they could have been painted also to match the discoloring of the car. Customers always want to feel like they are getting great service as well as alittlr extra .I got neither .Sorry

Way beyond dissatisfied the only person who was professional customer focused and empathetic through This fiasco was the receptionist . The first time I drove an hour to pick my car up the paint was streaked and stained from the liquid dripping from the mirror I originally accepted the CDE employee’s excuse that it must have been caught up in the molding and dropped out and ruined my paint after they washed it . But after the second blatantly disregard I challenge this excuse why wouldn’t removing the molding and checking be part of the process if there was even a ****% chance that this could happen. What if it didn’t come out when they washed it but when I washed it a week later no one would have a clue and I’d be out another unnecessary deductible. The second time my vehicle was supposedly and I picked it up I waited 5 minutes trying to turn onto western . Why is there not an employee to spot you ? How many people have gotten into a crash leaving here in there freshly repaired vehicle ? When I finally made the turn I looked to the right and the signal looked funny . I’m like it’s the dun on it couldn’t be different went a block or two no way this mirror is totally different. Circled back around came in told receptionist I needed Geico rep she pointed me toward. Him standing near copy machine . I said to him the mirror on my car is different he says what do you mean different . I said it’s not the same . When he began the 3rd question I said just go take a look . So he leisurely finishes at the copier goes outside and returns and says an I referring to it having straight lines as opposed to being perforated ? I said yes he then seem as if I was irritated him walked into the shop and had a POW WOW with two CDE employees. He returned to the lobby two announce to me the only difference is the used one they installed was from a 2008 and they were told it was the same as mine’s a 5 year old could clearly see the difference. Next he tells me let me check with Toyota if they still sell the perforated one and I relied they do I churched with them before even starting this claim . He returned told me he ordered a new mirror from continental Toyota it comes psi red and would be here tomorrow’s I replied that I was told my oak lawn Toyota in person that they only come in black and have to be painted . He replied well they just allowed me to order in color online . Hmmm which one is more credible my in person inquiry or his online order . Guess that’s yet to be seen . Miguel further stated my car would be ready the 3rd time on Friday to which I replied I can’t make it on Friday then he rudely said I will have until 1pm Saturday at the latest . I am going to Joliet and this car is too small for my purposes in addition to I won’t be back til Monday. I’ve taken off work early missed 3 hours pay to get here before 5 now I’m supposed to ruin my weekend plans ? I received my refund again receptionist professional and apologetic no one else involved gave a rats .,... next I need to pull rental up by my vehicle and transfer my groceries back into the rental .Coincidentally the Geico rep Miguel was in a white vehicle Next to meseemingly trying to back out and now blocked in . Not one word of apology for my multiple inconveniences and to add insult to injury he sat in his nice air air conditioning while I made 7 trips back and Firth and never offered one iota of assistance. I do not want CDE to touch my car I gave total lack of trust and confidence in CDE Miguel or Geico for recommending this shop and hiring this adjuster who obviously has better things to go than service his customers .

I totally enjoyed working with Greg on my repair problems to Mika the receptionist girl was very knowledgeable about everything acid all of my questions and I certainly appreciate the updates you all sent to me regarding my car progress and repair

BEAUTIFUL JOB!!????

So far, everything looks good.