Service King Monterey Park

Thank you for the professionalism and kindness all around!

My bumper looks good. It was a quick turnaround. I’m satisfied. Thanks.

Great service

Thank you for the repairs that were done to my car. From the moment I arrived I quickly felt comfortable. Patrick was great. I really liked the TEXT ALERT updates that I received while the repairs were completed. I will refer Service King in the future Keep up the good work and Thank You all for your professionalism.

I don't know with my radio does not work and this morning the batery was dead , I really don't know what happen maybe is not your fault but I'm not happy, sorry.

The process should’ve been pretty straightforward, but instead the team at this location weren’t forthcoming about it. I was given multiple false promises of when it would be done—rather than being transparent about not ordering the parts that were needed on time or how long it would take, they told me when it would be done up to the day it was supposed to be. And only that day did they then say they needed more time. I was dismissed and condescended to on the phone; it’s quite disrespectful and misleading to assume a customer doesn’t understand car parts nor what it means to say “your car is technically done except for this one part we didn’t get.” That means it’s not technically done. It wasted my time and I had to drive into the shop to sort it out with a supervisor. Only then was i given any respect or had my time honored. Customer service should be a priority for all those who work there; it shouldn’t be reserved for an escalation up to the supervisor or the manager to give afterwards.

Glad to do the survey

You guys didn’t let me know that there would be a fee.

Smooth and pleasant experience

The driver side passenger side door does not open, makes a loud noise, did not install correctly. Very dissatisfied.

Great customer service, great communication and finished the work ahead of schedule. Patrick was awesome!

Wonderful job I have no complaints

Excellent service and communication. A pleasure!

Great service.i am extremely happy my car looks brand mew.

Wonderful service!

Thank you so much ??. Love the repair

Great all around service!!

Service was great. But I’m not going to fill out your questionnaire. I have a life.

Everyone was very nice and helpful.

From the first moment I walked into Service King, Patrick Welcomed me with a smile and walked me through the process. Everything he said that would take place happened on a timely manner. Your texts messages kepted me updated throughout the process. When I picked up my car she was as beautiful as new. Truly appreciate all the Staff at Service King. Thank you so much.