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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 613 reviews 81%
4 star 51 reviews 7%
3 star 27 reviews 4%
2 star 26 reviews 3%
1 star 41 reviews 5%
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(All Vehicle Makes)
Vu H.
Vehicle Make : Mercedes Benz
5 out of 5
4/2/2020
Great customer service, and on time delivery!
William P.
Vehicle Make : Pontiac
5 out of 5
3/31/2020
This is the 2nd time my car has here ,No Complaints !!!
Steven P.
Vehicle Make : Subaru
5 out of 5
3/28/2020
The car looks great. It was a reasonable price for the repairs. Excellent service!
Debra B.
Vehicle Make : Jeep
5 out of 5
3/27/2020
Jimmy and the entire staff that I had contact with did an excellent job. Thank you!
Monti W.
Vehicle Make : Chevrolet
4 out of 5
3/21/2020
Already did this. Not sure why I keep getting these texts.
Robin C.
Vehicle Make : Audi
5 out of 5
3/20/2020
My repair was done quickly with daily alerts on progress. This was wonderful! My car was complete even earlier than expected. One month later, everything is still fine. I appreciate a smooth transition while my vehicle was in service.
Avis W.
Vehicle Make : NISSAN
5 out of 5
12/28/2019
Grest customer service. Highly satisfied with repair to my vehicle. Thank you.
JESSEMILY T.
Vehicle Make : JEEP
5 out of 5
12/25/2019
Mastercraft had my vehicle back to me in a week after my accident. It was a very easy and pleasant experience dealing with you guys and my Jeep looks amazing! Thank you for providing wonderful service in a time of anxiety and worry.
KENNETH M.
Vehicle Make : RAM
5 out of 5
12/21/2019
Always do a great job
Machiah N.
Vehicle Make : NISSAN
5 out of 5
12/20/2019
I was surprised at how well of a job you guys did! Thanks for walking me through the process and answering any questions I was uncertain about. The only complaint would be about making sure to put an interior plastic down to protect paint from getting on seats and door sides etc. Otherwise nice job, would recommend to a friend! :)
ROYCE S.
Vehicle Make : DODGE
5 out of 5
12/19/2019
Timely,courteous,informative,great updates and beautiful repairs.thank you!
DOYLE R.
Vehicle Make : FORD
2 out of 5
12/17/2019
VERY disappointed in Jimmy. After using Mastercraft for many years, this was the worst experience ever. Thank God for Jsmes!
DANISH A.
Vehicle Make : HONDA
5 out of 5
12/17/2019
The employees are warm and friendly, and can fully prove their worth to service and repair vehicles at just prices. Would recommend to any person in the Manassas/NoVa area.
PAULA W.
Vehicle Make : HYUNDAI
5 out of 5
12/14/2019
Great experience! Cheerful, accomodating people. Took my schedule into consideration. My car looks great!
Josh N.
Vehicle Make : CHEVROLET
5 out of 5
12/12/2019
Friendly fast great work
NOVID R.
Vehicle Make : NISSAN
4 out of 5
12/5/2019
It took 3 weeks, and schedule keep changing,
Melissa T.
Vehicle Make : JEEP
4 out of 5
12/5/2019
The damage that was fixed looks great! But they could have put the inside of the jeeps rugs back together the right way and there were dusty dirt marks on the front seats. The staff was very friendly and helpful. I would give you 4 stars out of 5 if scored!
JUSTIN V.
Vehicle Make : NISSAN
5 out of 5
12/5/2019
I appreciate the communication throughout the process and the quality of the work.
DENISE H.
Vehicle Make : MERCEDES-BENZ
5 out of 5
11/28/2019
I’ve left my car at your facility 3 times for repairs and I’m always completely satisfied with the results! That’s why I continue to come back when the need arises!
LONG &.
Vehicle Make : NISSAN
5 out of 5
11/28/2019
Good job! On time, Pleasant attitude.

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