Morrie's Bodyworks - Brooklyn Park

There is a scratch on one of my doors that I cannot believe wasn't seen as it runs the entire length of the door. My AM radio is not working. And did do a repair on something not related to the hail damage but was on the original write up.

Inside of vehicle appears to have oily hand prints on roof liner when it was put back together.

Our vehicle looks great! The repairs were completed a full day earlier than ten estimate. I'm sure the insurance company will be happy because it will save money on the cost of the rental car.

I went to Morrie's Bodyworks in Brooklyn Park. I had to get my car repaired after it was in an accident. I brought it in May 6, 2015. I was told it would be 10 days to get it serviced. I got notified via text 5/8 that the completed date would be 5/18. Later in the day of 5/8 I received another text pushing the completed date to 5/20. On 5/19 I called to verify my vehicle would be done the next day since I had to drive all the way to the east metro to get someone to drive me to Brooklyn Center and was told the completion date was pushed back to 5/26. On 5/26, I was en route to get a ride to Morrie's and was given a text at 2:06pm stating it would not be done until 3:08pm on 5/28. I called Morrie's Body works immediately and told them that I was in the processing of driving to the east metro to get a ride to pick up my car in Brooklyn Park. The person at Bodyworks said they would get me a loaner car and guaranteed that my car would be done on Thursday, 5/28/15. I got my loaner car on 5/26. On 5/28, I called Morrie's Bodyworks to confirm my car would be finished since I didn't hear anything all day around 2:25pm. Joe transferred me to Jeremy. It went to Jeremy's voicemail and I left him a voicemail verifying my car was complete. I didn't receive a call back from Jeremy and preceded to head up to Brooklyn Park to pick up my vehicle. At 3:18pm I was at the stoplight of Brooklyn Blvd and Jolly Ln (right outside of Morrie's Bodyworks) and I received a call from Joe. He told me that Jeremy was in a meeting and also my vehicle was not finished (it was supposed to be done at 3:08pm and I also did not receive notification from Morrie's at all that day until this phone call). I told him that I was literally outside of Morrie's because I did not hear back from any one about my car. He said that it would be done the next day, 5/29/15. I then preceeded to drive back home to Minneapolis after wasting my time driving up there unnecessarily. On Friday, 5/29/15, I received a text stating my car was finished. I called to verify it was finished and was told that it was. I again preceeded to head up to Brooklyn Center to pick up my vehicle. I brought back the loaner car and paid and the person that helped me (Jeremy I believe) did not apologize for any of the inconveniences I had having to come back and forth unnecessary times or the lack of notification I was given on 5/26 or 5/28. My car looks fine. The damage was repaired. They moved items out of my truck to my back seat and left them there. I am just thoroughly disappointed in the multiple unnecessary times I had to drive back and forth from both Stillwater and St. Paul up there to Brooklyn Park. I am also very disappointed that I wasn't even given an apology for the lack of notification that I was given towards the end about my vehicle not being finished. I feel that Morrie's Bodyworks really needs to come up with a better system so they can provide good customer service. I like my Morrie's dealership but I would NEVER recommend or bring my vehicle back to Morrie's Bodyworks for any repairs again. Thank you. Amy C

Everyone was very nice.

The work seems complete and well done,

Good service overall second time I had to use them for repairs and both times Jeremy and the rest of the staff were great to work with.

Great experience, very helpful staff.

I was hoping that once I get the car it would be like before the accident. Unfortunately the fit of the lines was off - some parts were sticking out and I could see that the assembly diesn't fit well as it is on a new car. Otherwise the paint job looks good.

I will definitely be using you guys again and I will be recommending everybody to you guys.you guys showed excellent communication, loving atmosphere,caring for me as your customer and taking care of any need that I might of had.

Great communication! Easy to work with! Schedule was right on and the work looks great!

They did an awesome job!

Thank you!

Finished the job in the time quoted

Overall it was a great experience! I would recommend this shop to friends and family.

They did a good job of keeping me updated through text and phone. My car looks new again!

They was the best a awesome job and will recommend the service to everyone that come in contact with that need work done thank you all a job well done

You were very helpful and efficient. Thank you.

this is the 2nd time i've brought a car in for repair work, and i am again a very happy customer! i won't hesitate to be a repeat visitor!! thank you!!

Thanks!