Mike's Auto Body, Inc - Fremont

The service was great, wveryone was cery friendly and my Car was delivered back to me quickly and very clean.

I dreaded this whole experience. However, from walking into mikes and out of enterprise it literally took a MAX of 35 minutes. It was so pain free!! I didn’t have to do a thing! I felt so guilty about crashing my car and it was nothing but positivity from you guys. I was referred by Aman Kashyap (close friend, not even my personal insurance guy haha) and I’m so thankful for it. You guys rock! Front desk even gave me a Starbucks card for a delay in picking up my car because she felt bad I had just come off night shift. Unnecessary but so kind. Thank you!!

All people I dealt with were outstanding

Very smooth transaction and very pleased with the result

Overall experience was good

From walking in the door to get estimate to picking up my car, I have been extremely satisfied . The gals at the front desk are pleasant and helpful. Car looks great! If I ever need any repair work in the future, I know I’ll be a return customer.

As a past board member of ACWD, I am very impressed with great customer service. A very efficient office staff. What counts is seeing quality work.

Updates regarding repair on timely manner. Scheduled delivery and cleanliness of car

Davide was an excellent adjuster He was knowledgeable about my car. I felt that he would be certain that things would be fixed if needed.

Staff was ill informed regarding the status of my responsibility for my deductible. 3 different staff members informed me I needed to pay my deductible. I informed them I was not responsible (per my insurance). When they looked into my file they discovered I was in fact not responsible. When I picked up my car I had to sign paperwork indicating I was responsible for payment of my deductible. I pointed out I was not comfortable signing this as I was not responsible. Darianne (person working the front desk) was loud, rude and extremely disrespectful. She pointed out that it was in my file that I was not responsible but my paperwork could not be amended to reflect this per insurance requirements. I feel paperwork that is required to be signed should correctly reflect the customers/insurance financial responsibility. In addition it should not be the customers responsibility to inform multiple staff members of the status of deductibles etc. Finally staff should be very mindful of the tone and manner in which they speak customers.

Polite and friendly service, work was done sooner than expected. Thank you!

Lee and Dina were so awesome and helpful. Thank you guys for helping to get my car on the road again!

Thank you for fixed my car!very good job.

Communication throughout the process was great. However one thing that is confusing to me is that when I dropped off my car he had 5398 miles. But when I picked it up it had a little over 5500 miles. Why is there an additional hundred miles on my car during service?

General real good detailing for delivery a bit lacking?

Juan was very courteous and professional. He kept all of his promises regarding timing and the work to be done; he even had the car finished a day early with a fresh car wash! The job was done perfectly and my car was like new. I definitely recommend Mike’s auto body.

Your shop fixed more on my car than you had to, and really took pride in your work. I was really impressed and happy with the better than expected result. You go the extra mile and the reward is I will always come back and refer to friend. You didn't try to squeeze me or just do the minimum. Davide Silveira was outstanding and very helpful and patient and well informed.

The bumper is perfect. Thanks.

As an experienced customer of automotive repair center Mike’s Does it right from intake to delivery I was never out of the loop as where my car was and finished two ahead of schedule what’s not to like Great job to the whole crew Thanks Carl

satisfied