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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 418 reviews 76%
4 star 76 reviews 14%
3 star 9 reviews 2%
2 star 19 reviews 3%
1 star 27 reviews 5%
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(All Vehicle Makes)
John T.
Vehicle Make : Toyota
5 out of 5
7/11/2018
Courteous, prompt, efficient service.
Edwin M.
Vehicle Make : Nissan
5 out of 5
7/10/2018
It was a positive experience, the service was excellent, all repairs explained prior to performing the job and daily status was very helpful to track the repair progress. All personnel were very friendly and knowledgeable.
Margaret S.
Vehicle Make : BMW
5 out of 5
7/4/2018
Everyone on the team was excellent - from the estimators to the rental car and insurance representatives, as well as the body shop crew (who I didn't meet but the repair work speaks for itself!) and the customer service lady who checked me out and got me on my way in my renewed BMW. Great job to all!
Anthony R.
Vehicle Make : Nissan
5 out of 5
6/27/2018
The bumper repair looks amazing. It looks better than brand new! Thank you for all your work!
Stephen A.
Vehicle Make : Ford
5 out of 5
6/23/2018
OUTSTANDING WORK FROM YOUR TEAM, THANK YOU............
Jeremy S.
Vehicle Make : Toyota
5 out of 5
6/12/2018
Great communication and customer service
Christopher G.
Vehicle Make : Subaru
2 out of 5
6/10/2018
There were a bunch of metal clips and plastic rivets left in my cup holder in my car after pickup. This has me wondering whether all the parts that need to be on the car are actually there or not. I called, and the only way for them to know is if I come in. My complaint with that is again is takes away extra time from my family and I, but I'll have to do it just to make sure.
Mae F.
Vehicle Make : Toyota
5 out of 5
6/9/2018
Chantilly Auto Body Service was great! The technician that helped me and Carol are great!! My Toyota looks fantastic! Thank you.
Howard K.
Vehicle Make : Chevrolet
5 out of 5
6/1/2018
Fast quality work.
William N.
Vehicle Make : Toyota
5 out of 5
5/30/2018
Great job--great communication about the status
Harold M.
Vehicle Make : Ford
5 out of 5
5/21/2018
You guys were great! Thanks so much for your prompt and professional service. The connection between you and USAA was pretty much seamless from my point of view. Thank you again!
John L.
Vehicle Make : Toyota
5 out of 5
5/17/2018
Your staff was helpful and knowledgeable. I especially liked the updates from "Carol" as my vehicle went through the different phases of repairs. Thanks again!
Michael B.
Vehicle Make : Kia
4 out of 5
5/17/2018
From what I know at this time all appears pretty good. Painless transition from the repair service to car rental service.
Wesley M.
Vehicle Make : Kia
5 out of 5
5/11/2018
This is the 3rd time I’ve come to Chantilly Auto Body in 7 months for repairs. Every time I am treated with the up most professionalism and all my concerns are always answered. Thank you!
**** F.
Vehicle Make : Ford
5 out of 5
5/9/2018
Wonderful work on my car. Looks like new.
Tomasz F.
Vehicle Make : Volvo
5 out of 5
5/2/2018
I will come again if needed. Thank you for a good service.
George D.
Vehicle Make : Kia
5 out of 5
5/1/2018
Timely updates on repair status. Details on repair. Quality repair. Interaction with dealer to allow concurrent service.
**** K.
Vehicle Make : Subaru
5 out of 5
4/29/2018
They did a fantastic job and you would never be able to tell that my car was in an accident.
Tanya H.
Vehicle Make : Nissan
5 out of 5
4/22/2018
Quick, efficient, and professional. Thank you. Tanya H
Joseph P.
Vehicle Make : BMW
5 out of 5
4/21/2018
Great communication and the car looks perfect!

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