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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 418 reviews 76%
4 star 76 reviews 14%
3 star 9 reviews 2%
2 star 19 reviews 3%
1 star 27 reviews 5%
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(All Vehicle Makes)
Scott W.
Vehicle Make : Vehicle
2 out of 5
7/22/2020
The work just wasn't as good as I had hoped. There is a defect in the paint, and the fender shape isn't matched to the other side of the car, even after bringing it back in to be tweaked. I know body work is hard to get perfect, but I think it is a pretty sub-par repair, and I would look elsewhere in the future.
Sharon W.
Vehicle Make : BMW
5 out of 5
7/22/2020
This is my second time having auto body work completed. Each time the work was prompt, excellent, and the price was fair and reasonable. The staff is friendly and professional. Chantilly Auto Body was recommended by Mercedes Benz of Chantilly to make repairs on a leased vehicle before my trade in. The gentleman that repaired my BMW was fast and friendly.
Audrey D.
Vehicle Make : Chrysler
5 out of 5
7/19/2020
I am a single mom with special needs.. I drive a minivan that is modified for me to drive from my wheelchair. The crew at Chantilly Autobody have been able to maneuver through the various assistive modifications to my van to make repairs as needed through the years. When I was backed into in 2017, damaged my right side in 2019 and needed a rear window and latch replaced in 2020. All repairs were done with authentic Chrysler parts, fair prices and excellent service. They are a wonderful crew who go above and beyond to meet all my needs. I love those guys!! I highly recommend this shop!!!
****W.
Vehicle Make : Mercedes-Benz
5 out of 5
7/17/2020
Great communication and workmanship
John M.
Vehicle Make : Toyota
1 out of 5
7/16/2020
When the truck was delivered the door that was repaired had to be adjusted and there was a rough spot at the door sill that had to be buffed out.
Sekhar T.
Vehicle Make : Range Rover
5 out of 5
7/15/2020
Good service through out
JAMES L.
Vehicle Make : MINI
5 out of 5
8/28/2019
Great communication and they managed my expectations accordingly. Great operation!
CHRISTOPER M.
Vehicle Make : NISSAN
1 out of 5
4/4/2019
Paint was rough and bumper protection film not installed. It got lost.
Jeffrey M.
Vehicle Make : BMW
5 out of 5
10/5/2018
Seemed to be a hiccup in the estimate submission to USAA and in getting the parts from the dealership. I'm sure these are one offs as my experience two years ago on another vehicle had no issues. To me, if these are my only "complaints" (quotes inserted on purpose) we're all doing great.
Patricia C.
Vehicle Make : Volkswagen
5 out of 5
9/27/2018
Great customer service and notifications! Great job on my car! Thx!
William S.
Vehicle Make : Lexus
5 out of 5
9/26/2018
Highest quality repairs. Terrific staff and customer service.
Nancy Y.
Vehicle Make : Toyota
5 out of 5
9/18/2018
Like the daily updates from Carol.
Lee B.
Vehicle Make : Honda
5 out of 5
9/18/2018
Thanks, well done!
Melody V.
Vehicle Make : Kia
5 out of 5
9/1/2018
I appreciated the regular feedback and the great customer service.
Michael M.
Vehicle Make : Land Rover
5 out of 5
8/31/2018
The employees are extremely helpful and make the whole process easy. Carol went above and beyond to help me get my vehicle back before leaving for a trip. She was wonderful to work with.
John C.
Vehicle Make : Honda
5 out of 5
8/11/2018
Jennifer is a ray of sunshine and knew how to quickly help us. Carole kept us updated throughout the entire process. Great team and it was all a smooth process from start to finish. Oh yeah, my van looks amazing!
Mustafaa O.
Vehicle Make : Honda
5 out of 5
8/8/2018
They did a great job for nearly perfect bumper. They also did great on customer experience.
Gerard W.
Vehicle Make : Ford
5 out of 5
7/18/2018
Everyone was professional. My vehicle was appraised and repaired in 2 days. Thank you to all!
Martha F.
Vehicle Make : Ford
5 out of 5
7/13/2018
I have used your services multiple times and I have always been greatly pleased with the work. I will Never use any other body shop and I always recommend Chantilly Auto Body to everyone who asks about a body shop.
Jeffrey G.
Vehicle Make : Jeep
5 out of 5
7/13/2018
Appreciate the timely status updates and being organized during the whole process....thank you!

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