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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 418 reviews 76%
4 star 76 reviews 14%
3 star 9 reviews 2%
2 star 19 reviews 3%
1 star 27 reviews 5%
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(All Vehicle Makes)
Takako R.
Vehicle Make : Lexus
5 out of 5
4/17/2015
The staff was courteous, honest and kept me informed about my vehicle through the whole repair process
Gary S.
Vehicle Make : Lexus
5 out of 5
4/10/2015
You always do excellent and very meticulous work, which is why USAA lists Chantilly Autobody as a top choice service provider. I have never been disappointed with your performance. This claim took a bit longer than normal because of paint match issues and I got a bit cranky and impatient I will admit. But you handled my concerns nicely and I appreciated it. I will always come back here. You have a loyal customer. Thanks for everything.
Jon D.
Vehicle Make : Jeep
5 out of 5
4/9/2015
Quality work. Good communication. Friendly staff.
Jennifer W.
Vehicle Make : Mazda
5 out of 5
4/4/2015
I really appreciated the option of text updates. That's a great feature. Thank you so much for getting my car back to what it was when I bought it!
Dorothy M.
Vehicle Make : Chevrolet
4 out of 5
3/26/2015
Everyone was very helpful and explained the work that was done to me. I appreciated the calls each day that let me know my car was being taken care of. I would like to suggest that the person who does make the phone calls, that they speak a little slower. Otherwise the phone calls were very professional and to the point. I would recommend your service to other potential customers. I do thank you for being conscientious and thorough in finding all the damage that was done to my car when the accident happened. Your people were very professional. Thank You!
Jennifer M.
Vehicle Make : Honda
5 out of 5
3/26/2015
Thank you for your work.
Lindsey S.
Vehicle Make : Ford
5 out of 5
3/25/2015
Everyone I had contact with was so courteous and helpful.
Andrew P.
Vehicle Make : Chevrolet
5 out of 5
3/25/2015
Excellent service. Cant say anything bad.
Barbara E.
Vehicle Make : Hyundai
2 out of 5
3/24/2015
Estimate was off by double and time changed tonic weeks to repair. I dropped off 1st rental rental car to get a cheaper one. Then car was completed in 3 or 4 days. The repair was done well. The estimate process seemed flawed. I missed several hours of work dealing with the rental cars.
William W.
Vehicle Make : Infiniti
4 out of 5
3/23/2015
NA
Ashley H.
Vehicle Make : Toyota
5 out of 5
3/20/2015
I am tremendously grateful for all the efforts of the Chantilly Auto Body staff, to diligently and expeditiously repair my car and return it back to me, much sooner than originally quoted. In addition, the daily status updates about my car were reassuring and gave me a peace of mind, which I greatly appreciated. I would strongly recommend Chantilly Auto Body to anyone in need of collision repairs.
Sarah B.
Vehicle Make : Honda
5 out of 5
3/20/2015
Awesome communication every step of the way! I didn't ever have to ask anything because you all kept me so well informed throughout the process. Great communication with my insurance as well, and I loved having the Enterrprise on site too. I hope I don't have to use you guys any time in the future :), but if I do, I'll gladly return.
Herbert T.
Vehicle Make : Nissan
5 out of 5
3/19/2015
They were very prompt and professional.
Steve H.
Vehicle Make : BMW
5 out of 5
3/16/2015
I loved the daily updates. Made me feel very in control to know where my vehicle was in the process and helped with planning purposes.
Michael E.
Vehicle Make : Infiniti
5 out of 5
3/15/2015
The car looks beautiful and appreciated the daily update calls. Well done.
Larry O.
Vehicle Make : Lexus
5 out of 5
3/13/2015
I liked the use of text messages for communications.
Kurtis D.
Vehicle Make : Toyota
5 out of 5
3/4/2015
Efficient and thorough service. Thanks!
Allison P.
Vehicle Make : Volkswagen
5 out of 5
2/28/2015
Very fast and the car looks good as new. I really appreciated the daily texts about my car's progress.
Ronald P.
Vehicle Make : Toyota
5 out of 5
2/27/2015
We kept up-to-date on the progress Chantilly Auto Body was making with our repair. Everyone was polite and professional. This is not the first time we have used them, and we have been very satisfied with their work.
Beth R.
Vehicle Make : Toyota
5 out of 5
2/25/2015
Prompt service, very friendly and I feel you went above and beyond.

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