Chantilly Auto Body, Inc.

Love the continual updates. Everyone very professional

Terrific experience! I was happy with the entire process. Estimate was fast and our car was completed a week before it was scheduled! Thank you

Horrible

Although it took longer than expected, we were given daily updates to let us know the status of our repairs. When I picked up my car today it was clean inside and out!

Amanda and Rafael were great! Enterprises rental agents were great as well!

Everything was great from start to finish!

Great job! Looks new! Done quickly

Your team is friendly and professional. Thanks to ALL of you!

The daily emails are a great way to keep the customer informed, that system is awesome. The vehicle was delivered back freshly clean and the work was completed two weeks ahead of schedule.

All good and car not only repaired but also returned exceptionally clean.

Without a doubt, having Carol keep the customers up to date on the progress just adds an appreciative level of service to the overall experience. When looking over the finished work, Carol really listened to my concerns about a few details on the vehicle. Mrs.Greeves was great to work with as well. She took and answered my calls promptly and efficiently. By the time the car was ready, your team, especially the ladies above, seemed liked long time business friends. Very nice working them Thanks again!

liked the realistic expectations on time frame of work. Liked the car being repaired perfectly and it be returned cleaner than we left it. thanks!

Regular updates were a great help !

Best painting job ever

Great communication.

Chantilly Auto Body was the best experience I've ever had with a collision repair or service company. From the front desk receptionist to the estimator and to the mechanics they performed their jobs very professional and above expectations. I really can't say enough about the experience I would recommend Chantilly auto body to my friends and anybody else I can tell. Which I have already done. Thank you once again for an amazing experience and a job well done.

Outstanding quality of repair, timely as well as outstanding professional personnel. Would highly recommend to anyone. Ted Cryblskey COL US Army Retired

Friendly staff Helpful with keeping me updated on the car"s progress

Good service

Honestly I am quite dissatisfied. Both the person that checked my in and out were arrogant and coped attitudes when I tried to ask questions about the service. when I checked in having such a cursory review of the vehicle does not install confidence of what you found and plan to fix. I just have to "trust" that you will do the right thing. But you were certified by my insurance company and 3 friends recommended. The many update calls were nice but you failed to mention "details". No biggie, I should have called you back. So whenI go to pick up my car, I was expecting to get a nice detailed review of what was done. The first thing I see is a request for payment authorization which is different then the original quite with no explanation on it. When I ask what it is for she says "so we can get paid". I explain nicely I would like to know what the charges are for she also cops an attitude and hands me the paper of itemized parts. I am no expert to what parts equate to and frankly it never did explain the difference in price. I gathered after a few question that met with barely answered yes no type responses that the SI fields were not on the original quotes. But I never did really get an explanation for what in laymans tersm was fixed. Then when I get my vehicle. I now have about 5 new "dings" (I think it's every qtr panel and door but ****!), a black mark (from a bumber perhaps), and a new dent from when I brought it in (about the size of a nickel?). A new DENT! Give me a friggen break. There are more spots on my car then when I brought it in. I should have known right up front when you wouldn't do a comprehensive exam of the car. And I should have called back on each update. And you should take clear pictures of the car when it comes in and make sure it leaves in BETTER condition. Rediculous! You obviously can't trust your repair men.