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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 418 reviews 76%
4 star 76 reviews 14%
3 star 9 reviews 2%
2 star 19 reviews 3%
1 star 27 reviews 5%
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(All Vehicle Makes)
Jeffrey R.
Vehicle Make : Toyota
5 out of 5
12/16/2015
Appreciate the regular updates on progress!
James L.
Vehicle Make : Pontiac
5 out of 5
12/15/2015
I was very impressed with how my car was returned to me, great company and great work. 5/5
Robert C.
Vehicle Make : Toyota
4 out of 5
12/15/2015
I found value in the day to day updates whether they were text, email, or a phone call. During the drop off phase of the process It would have been more helpful to automatically have the staff send an electronic report as well as pictures to the customer vice sending them directly to the insurance. This will make sure the shop doesn't miss anything for vehicles with more involved damage and would eliminate any surprises when the customer picks up their vehicle.
Randall S.
Vehicle Make : Nissan
5 out of 5
12/11/2015
My vehicle looks brand new after being keyed! Thank you also for getting it done in a short time - less than estimated! Thanks also for cleaning it so well - inside and out. I'm not glad this vandalism happened to us, but glad we chose Chantilly Auto Body for the repairs.
Anna Katrina.
Vehicle Make : Honda
4 out of 5
12/7/2015
Thanks for your daily status report and delivering my car earlier than expected. That is good customer service - setting expectations upfront, and then delivering on time or even faster without skimping on quality. Thanks.
Michael G.
Vehicle Make : Toyota
5 out of 5
12/6/2015
Great to have daily updates about progress of the repair.
Jessica W.
Vehicle Make : Ford
5 out of 5
12/3/2015
Kenny was awesome! He listened to my concerns and made sure that my car was completed perfectly. My car was returned to me in perfect condition!
Timothy P.
Vehicle Make : Volkswagen
1 out of 5
12/2/2015
Completely satisfied with the repair, however the inside of the car smells horrendous. I can't place it, but it smells like utter death inside. Can you ID what that is from?
Altha M.
Vehicle Make : Ford
4 out of 5
11/28/2015
I still can't believe I didn't recognize my car as it was being driven to the pickup area. The repair was flawless & It looks spectacular!!!! I will recommend Chantilly Auto Body to all my friends & family. Thanks again!!!!
John M.
Vehicle Make : Toyota
1 out of 5
11/28/2015
Poor estimating for second time in a row. Initial estimate 700 ish. Final bill 2600ish.
Christopher C.
Vehicle Make : GMC
5 out of 5
11/19/2015
Carol was wonderful at keeping me informed of progress- car looks great- have used them before and will always trust Chantilly Auto Body to do our work. Wally was very helpful in Mechanical shop as well. Thanks ! Oh, and best part was they were finished 5 days earlier than promised:)
Carolyn P.
Vehicle Make : Toyota
4 out of 5
11/18/2015
Totally professional and when I was not satisfied with one item, it was fixed immediately to my satisfaction
James R.
Vehicle Make : Toyota
5 out of 5
11/16/2015
Extremely satisfied with the service, and the people at the facility. Keep up the good work. "Jim Rosolanka"
Margaret L.
Vehicle Make : Nissan
5 out of 5
11/12/2015
Great work and friendly staff!
James M.
Vehicle Make : GMC
5 out of 5
10/31/2015
Really appreciated the daily update on the progress of the repairs. Great perk.
Hetal M.
Vehicle Make : BMW
1 out of 5
10/25/2015
There is a problem with the right from daytime running lamp whch was included in the repairs. Also there was no washer fluid filled in the tank which was also included in the repairs.
Ed B.
Vehicle Make : Ford
3 out of 5
10/25/2015
They let know by phone call and email the progress. The car was ready on the day promised. You are better than the one up Willard from you. They are on the wrong side of 29 to use the name Centreville Ed B
John R.
Vehicle Make : Jeep
5 out of 5
10/23/2015
Awesome.
Kurtis D.
Vehicle Make : Honda
4 out of 5
10/22/2015
Appreciate your thoroughness in finding all the damage and getting things fixed during this repair job
John W.
Vehicle Make : Jeep
4 out of 5
10/20/2015
Excellent communication throughout the whole process. Convenient Enterprise office located at this shop for easy rental access. Super friendly staff from estimate to repair to pick up.

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