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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 418 reviews 76%
4 star 76 reviews 14%
3 star 9 reviews 2%
2 star 19 reviews 3%
1 star 27 reviews 5%
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(All Vehicle Makes)
Mark C.
Vehicle Make : Honda
1 out of 5
2/14/2016
Paste and scratches clearly seen in day light by myself and the nice lady who drove car around for me. She wiped it off with her fingers. It truly didn't look painted.
Timothy G.
Vehicle Make : BMW
4 out of 5
2/13/2016
The repair looks really nice but the car came back with one new scratch on it . But Kenny the manager said he would take care of it.
Richard W.
Vehicle Make : Honda
5 out of 5
2/13/2016
Excellent service. Really appreciate the notifications and professionalism of the staff.
Michael R.
Vehicle Make : Toyota
5 out of 5
2/9/2016
Very pleased with the whole experience. Excellent service start to finish. Thanks.
Sean B.
Vehicle Make : Toyota
5 out of 5
2/7/2016
I was very impressed with the constant updates via text message and follow up with phone calls. The service provided was amazing and the truck looked like a brand new one when it was done. Thank you Chantilly Auto body for taking care of my B.A. truck!
Cwo John.
Vehicle Make : Lexus
5 out of 5
2/6/2016
Great customer service. Appreciated the daily feedback!
Daniel V.
Vehicle Make : Mini Cooper
5 out of 5
2/4/2016
Great customer service, especially the status update calls. Thank you
Tiziano D.
Vehicle Make : Toyota
4 out of 5
1/30/2016
Love the text message updates. Perhaps you could make them interactive? I had texted back a couple replies/questions and didn't get an answer but that was a cool method of keeping me updated.
Kevin B.
Vehicle Make : Buick
5 out of 5
1/29/2016
Excellent service as usual. Always very satisfied.
Charles C.
Vehicle Make : Honda
5 out of 5
1/28/2016
The service was quite excellent. I am very impressed with the quality of the repair! Will come again soon!
Heidi K.
Vehicle Make : Mazda
1 out of 5
1/26/2016
left car paint in interior of car- extremely noticeable, white
Gabriel M.
Vehicle Make : Toyota
5 out of 5
1/26/2016
The entire crew at Chantilly Auto Body was A Quality work, competent advisors, and excellent customer service (who were always readily accessible and responsive). Thank you!
Mark M.
Vehicle Make : Toyota
4 out of 5
1/22/2016
Thank you Chantilly Autobody. My car was repaired 2 days earlier than expected!
Doris S.
Vehicle Make : Jeep
5 out of 5
1/17/2016
Great customer service, professional labor and expertise, and great communications to keep me updated on the progress. Thank you all!
John K.
Vehicle Make : Lexus
1 out of 5
1/17/2016
Took car back to shop 30 minutes after we picked it up. ****. car making weird hissing/ unusual sound whenever accelerator is depressed. Foot off accelerator, sound stops. 2. Light on dash that goes on when headlights are on does not seem to be working
Robert T.
Vehicle Make : Ford
4 out of 5
1/17/2016
Interface with Insurance was key to a prompt repair. Just got the car back and it looks as good as new!
Daniel H.
Vehicle Make : Toyota
5 out of 5
1/10/2016
Everyone was helpful, cheerful, and competent! Thank you
John O.
Vehicle Make : Ford
5 out of 5
1/6/2016
Thank you for your excellent quality of work and repairs. Also thank you for the text updates along the way.
Edward V.
Vehicle Make : Toyota
1 out of 5
12/29/2015
Timeliness, follow up, and commitment to deadlines were substandard. Contact me at ****-****-xxxx or esvottero@yahoo for more specifics. Sincerely, Edward Vottero
Michael P.
Vehicle Make : Toyota
5 out of 5
12/21/2015
email and phone were most helpful thank you Great work

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