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Body Shop Review Summary

5 star 418 reviews 76%
4 star 76 reviews 14%
3 star 9 reviews 2%
2 star 19 reviews 3%
1 star 27 reviews 5%
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(All Vehicle Makes)
Bradley B.
Vehicle Make : Toyota
5 out of 5
2/5/2017
Getting daily updates on progress was helpful in arranging availability to pick-up quickly upon being ready. The workmanship is beyond comparison... can't really tell there had been a collision.
Sophia T.
Vehicle Make : Ford
5 out of 5
2/3/2017
Reason? Work was done on scheduled time and staff was extremely courteous. Thank-you. Mrs. Turpin
Jean B.
Vehicle Make : Toyota
5 out of 5
1/26/2017
The job was done well, looked great and was done very timely. I was very pleased.
Kyle K.
Vehicle Make : Honda
5 out of 5
1/25/2017
Chantilly Autobody did a great job on my vehicle. They kept me updated daily on the status of my car and finished the job ahead of schedule. Would definitely use these guys again and highly recommend to others!
Lydia S.
Vehicle Make : Mercedes
5 out of 5
1/22/2017
Timely repair. Great communication through the whole process.
Stephanie S.
Vehicle Make : Toyota
4 out of 5
1/21/2017
Staff did a great job of keeping us informed daily as to status, etc. Only comment I would have is that it seemed to take a bit longer than it should have, based on having to wait on parts ordered. Seems to me, as USAA had already signed off on estimate that the parts could have been ordered and waiting when the car was dropped to fit into your work schedule, vice waiting until it was on property. Other than that, work looks good, communication was excellent.
Michelle S.
Vehicle Make : Acura
5 out of 5
1/14/2017
This is the third time I have used Chantilly Auto Body and each time has been a great experience! They are professional, fast and do quality work! I will use them again if needed!
Edward P.
Vehicle Make : Chevrolet
5 out of 5
12/30/2016
great communication. vehicle delivered before estimate. Great Job.
John K.
Vehicle Make : Subaru
1 out of 5
12/24/2016
When I got home I realized that the seatbelt had become stuck underneath the seat In such a fashion that I had to spend an extra hour dissassembling to adjust the seatbelt back into its proper posturing.
Rex J.
Vehicle Make : Toyota
5 out of 5
12/23/2016
My customer service rep Carol provided unparalleled help. She did the regular tasks of her job with supreme efficiency and went beyond her duties to help me. She did everything in her power to get me back in my car as quickly as possible and even let me know my inspection had expired while the car was being service. Furthermore she arranged for the car to be inspected so I could get on the road as quickly as possible to drive 13 hours to reach a critically ill family member. She was a true blessing to me through her exceptional service and caring. The car appears to be back to pre accident condition. Thank you for steering me to this shop.
Robin Q.
Vehicle Make : Honda
5 out of 5
12/22/2016
Thanks to Carol and Kenny for the frequent updates and terrific service.
Shirley T.
Vehicle Make : Ford
5 out of 5
12/15/2016
Another painless repair job done by your shop. Even years after repairs they have stood up to the test of time and you can't even tell.
Patrick M.
Vehicle Make : Ford
5 out of 5
12/15/2016
Amazing experience and too notch facility ! Extremely organized and very professional staff! Will recommend to everyone!
Mathew A.
Vehicle Make : Nissan
5 out of 5
12/12/2016
Fast turnaround, excellent job.
Kristian Y.
Vehicle Make : Acura
5 out of 5
12/6/2016
Very smooth process, easy to work with. I appreciated the daily updates.
Michael B.
Vehicle Make : Ford
5 out of 5
11/17/2016
very accommodating and transparent.I was updated about the status of my vehicle daily.
Scott C.
Vehicle Make : Volkswagen
5 out of 5
11/12/2016
Excellent work and ahead of schedule!
Robert F.
Vehicle Make : Porsche
5 out of 5
11/10/2016
The Chantilly Team is professional, attentive and responded exceptionally to the restoration of my Porsche. The alignment, paint and attention to detail were excellent.
Elizabeth B.
Vehicle Make : Volkswagen
5 out of 5
11/3/2016
Everyone helpful and always kept us informed.
Jeannette T.
Vehicle Make : Toyota
5 out of 5
11/2/2016
The estimate was quick; Carol kept me informed by phone regarding updates when it would be ready; she is professional and respectful. She put it through wash. When I saw the outstanding work it appears like a brand new car! Even **** was excellent. Thank you 5 Stars!!!

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