Baker Collision Center

I have to go back and have something else repaired and I've noticed a few new issues that I think may be the result of miswiring. I will give them a chance to rectify before making an assessment.

Rob P. Was the best. He kept me informed through the whole 5 month ordeal with getting my parts in to fix my car. Wonderful personality and always got back with me in a timely manner!!!!! Class ACT!!!!!

Kept me well informed about the process was a little off on repair completion time

Rob & team performed well! Quick appraisal of damage, accurate time of completion, review of results& beautiful detailing of the vehicle. Howard

Very pleasant experience. So glad it was just a little body work from tree limbs, not a wreck. As the USAA specialist, he took care of me through the process. It was an extra touch that the inside of the car had been vacuumed.

Very pleased,especially with the staff.

I did not car for those text messages that were Computer generated but Rob ALWAYS called to confirm the status of my car

**** did exactly what they said and delivered on time

My concern is that generally every time I bring my vehicle there for service the light color interior gets dirty from the service techs. This particular experience was no different. I did however point out to Rob on the drivers side several areas that needed to be cleaned. He did take care of that. On the left side another white vehicle was parked closely to mine and I was unable to open the door fully to take a good look. It was not until I was leaving the parking lot when I looked over and saw several marks on the right door. My passager also noticed them. I had to get back to work close to Summerville so I made the choice to just clean it myself. I shouldn't have to make it a habit of always having to do this when I bring my car there for service. Serice technicians should throughly check vehicles over for such things before returning them to customers. Thanks

Repairs took 7 days longer than estimated. During the repair the air conditioning was disabled and not enabled. I repaired it myself. Staff was full of excuses.

Courteous and attentive to our needs. Made sure that everything was correct and fully functional on our car.

Brought fresh baked cookies to Rob for doing such a great job. Ask him

Very efficient -- good communication .

Repairs were pushed back from a week to six. Horrible customer service and car was fixed incorrectly and now have to return to recieve proper parts. Over all F-

Professional, helpful, kept me up to date, answered all my questions. A pleasant experience brought about from an unpleasant one (getting rear-ended). I'll be coming back!

Although the Collision Center did a great job, I still have problems with my touch screen that I made the Service department aware of. They said they had fixed it with a software update but apparently they never checked to see if it actually resolved the issue. It didn't and now I will have to bring it back to get fixed.

Repair was delayed a little due to late delivery of a repair part, but customer service was superb that Ive received from Todd at collision center!

The car is beautiful, and you did an excellent job, and it was a good experience. Thanks!

Great job

Frequent updates on my repair was very appreciated.