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Body Shop Review Summary

5 star 150 reviews 84%
4 star 11 reviews 6%
3 star 6 reviews 3%
2 star 3 reviews 2%
1 star 9 reviews 5%
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(All Vehicle Makes)
Susan M.
Vehicle Make : Acura
5 out of 5
3/28/2017
They did an excellent job on the repair of my vehicle, have no negative comments whatsoever.
Timothy A.
Vehicle Make : Lexus
1 out of 5
2/4/2017
I'm very disappointed in the quality of the work. There are circular cracks or scratches around the back up sensors, jagged edges or paint buckling around one of the sensors. The sensors are crooked with the mounting and there are other imperfections in the paint. I've had bumpers replaced before, I realize nothing is perfect, but think my expectations of higher-quality work are realistic in this case. I'm even more unhappy that nobody was available to address my concern when I picked up my car. The body shop was staffed by very nice administrative level person, but I was put in a bad position by having to decide whether to leave my car and pay for a rental car for the next couple of days, or take my car and fight it out on Monday. I have already sent pictures of issues to my insurance company and look forward to finding an amicably resolution on Monday.
Douglas W.
Vehicle Make : Ford
5 out of 5
1/21/2017
Service manager, David Shaw, was most accommodating. I requested he expedite work on the car she said I needed it before the scheduled date completion. . He was able to do this and I am completely satisfied with the work and courteous service provided.
Casey C.
Vehicle Make : Infiniti
5 out of 5
1/21/2017
Great job, experienced people
Dan D.
Vehicle Make : Lexus
5 out of 5
12/7/2016
Dave Ellie and staff were very helpful. Great service.
Larry C.
Vehicle Make : Infiniti
5 out of 5
11/25/2016
We really appreciated the very professional and thorough interface with everyone we met. We especially liked the e-mail updates we received. We were shown exactly what had to be replaced and why and they did a great job!
Patricia S.
Vehicle Make : Infiniti
5 out of 5
11/18/2016
Nice job. 3 overnights expected. Knowledgeable capable staff. Good experience overall. Thanks. Pat
Paul L.
Vehicle Make : Volkswagen
5 out of 5
11/13/2016
Great service. Thanks
Joy G.
Vehicle Make : Fiat
5 out of 5
11/4/2016
Excellent customer service. I particularly liked the ongoing texts and phone calls to keep me up to date with the progress. Also, everyone was extremely nice.
Delbert T.
Vehicle Make : Toyota
5 out of 5
10/28/2016
Made a commitment on time of delivery AND DELIVERED ON TIME . MUCH APPRECIATED AS I DID NOT HAVE A RENTAL CAR OPTION ON MY INSURANCE COVERAGE.
Samy B.
Vehicle Make : Infiniti
5 out of 5
10/3/2016
good job
Evelyn P.
Vehicle Make : Ford
1 out of 5
9/24/2016
Did not do the car hood that was scratched with glass! Now I have to bring it back another time
George A.
Vehicle Make : Ford
5 out of 5
9/21/2016
Job was completed ahead of estimate
Heidi B.
Vehicle Make : Lincoln
5 out of 5
9/19/2016
Astonishingly fast and excellent repair! Great communication from David. Looks brand new! :) I am exceptionally happy and pleased and will use Mullinex for all my repair needs (and when I decide I need a good, used, Ford or Lincoln).
Harry F.
Vehicle Make : Chevrolet
5 out of 5
9/14/2016
Great job! Great people to work with.
Ronald S.
Vehicle Make : Nissan
5 out of 5
9/11/2016
David Shaw was a pleasure to work with. He took care of everything and kept me informed. I would recommend him highly. A very positive experience.
Johnnier D.
Vehicle Make : Honda
5 out of 5
8/25/2016
It was a great experience, painless and was kept informed throughout the process. I would recommend Mullinax Ford body shop to anyone who needs a repair through USAA auto insurance.
Steven F.
Vehicle Make : Jeep
5 out of 5
8/18/2016
Thought David did a great job. Updates were good and he even took my rental back for me. Would absolutely recommend.
William T.
Vehicle Make : Ford
5 out of 5
8/13/2016
David was extremely helpful and prompt with updates on my car's repair status. I am 100% satisfied with the work and will take my car to Mullinax for any future repairs.
Edith R.
Vehicle Make : BMW
5 out of 5
8/9/2016
Done right on schedule and looks fabulous. Stress-free experience.

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