CLOSED
Store Hours
| Sun | CLOSED |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Body Shop
Real Reviews From Verified Customers
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Vehicle Make : Kia
5 out of 5
6/28/2016
outstanding and honesty service with great professional communication and behavior skills.
I will give big plus for recommendation to others.
thanks so much.
Vehicle Make : Ford
5 out of 5
6/23/2016
Thanks for the great communication on status, patience and good humor in customer service, and the complimentary cleaning. All very much appreciated.
Vehicle Make : Toyota
5 out of 5
6/22/2016
Laura did a great job keeping me informed through the process
Vehicle Make : BMW
1 out of 5
6/14/2016
Paint job sucked. Hair was on the bumper inside the paint, in two separate locations. The technicians acted dumb and said wasn't a big deal. They also painted over my diffuser when it was never painted. It was supposed to be replaced. The paint job was apparently looked over numerous times and I'm pretty sure they thought I wouldn't notice. The technicians probably did not even review there finished product. The bumper is still not fixed as well, it curves out and is very noticeable. Would not recommend to any one or the customer service I received. I was very skeptical reading the reviews and they are very true. Worst experience ever, will leave review on Yelp and Google to warn other future customers
Vehicle Make : Lexus
2 out of 5
6/11/2016
The receptionist of Koons Collision Repair in Alexandria, VA is impolite.
Vehicle Make : Cadillac
5 out of 5
6/10/2016
Laura Kibler was very helpful from start to finish. She kept me up to date about the progress of my car. She personally called me when the car was finished. 5-Star customer Service.
Also, technicians did a fantastic job on the car.
Vehicle Make : Chevrolet
5 out of 5
6/4/2016
Laura Kibler and Koons took care of everything and kept us informed along the way. We had a terrible accident, yet they helped us through it.
thank you
Vehicle Make : Ford
5 out of 5
5/27/2016
If I ever need collision work again I will definitely use Koons at this location. I have never seen such a professional and caring group of people. I will highly recommend you to others.
Vehicle Make : Honda
5 out of 5
5/25/2016
Keep up your good service.
Vehicle Make : Chevrolet
5 out of 5
5/20/2016
Everyone was very friendly and professional. I am impressed.
Vehicle Make : Hyundai
1 out of 5
5/20/2016
I have already spoken with someone
Vehicle Make : Nissan
2 out of 5
5/14/2016
Customer service was top notch A+.
Product is poor. Paint job is sub par, missing parts and figment issues.
Vehicle Make : Hyundai
5 out of 5
5/13/2016
oust and information professional service from the administration clerk to the auto repair mechanics, highly recommend to everyone!
Vehicle Make : Subaru
5 out of 5
5/12/2016
Thanks
Vehicle Make : Mercedes
1 out of 5
5/12/2016
For the most part, the work was okay, and I UNDERSTOOD REASONS FOR DELAY. The final quality check before delivery, however, should be reason for concern. I had to bring up a few items that were not correctly fixed, and I have to return the car (scheduled on 5/13/16) to get a non-functioning Brake Assist System fixed. The warning of the system's failure was displayed, and it's beyond my understanding how this was missed. After pick-up I also noticed that the rubber seal at the trunk lid was not fixed correctly and ended up doing this myself. It's obvious that the quality control was performed very casually.
Vehicle Make : Toyota
5 out of 5
5/11/2016
Kept updated on status of repairs process went very smooth
Vehicle Make : Toyota
5 out of 5
5/4/2016
I am greatly appreciated all the care that went into repairing my car and updates that kept me posted in work that was being on done on my car. Thank you so much!
Vehicle Make : Toyota
5 out of 5
4/30/2016
Laura was very helpful and professional.
Vehicle Make : Toyota
4 out of 5
4/29/2016
Honestly can't think of a way to improve the process.
Vehicle Make : Ford
4 out of 5
4/29/2016
This was a fantastic experience under a not so good situation. Laura @ Koons kept me updated on the progress of my truck, and was not only wonderfully helpful in the process of estimating and fixing my truck, but was also wonderfully supportive of my anxiety about the situation. I also loved how the text msgs kept me informed of how things were going, and how my truck was doing. I liked hearing that it was happy. :) Awesome job---I would recommend Koons to anyone in a situation similar to mine. Thanks for a job well done!
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