Koons Collision Repair Center

I am very satisfied with the service I received

Excellent customer service ! Everyone that I worked with was extremely friendly and professional, they made this whole process painless . Very thankful for all your help!!

Personable and knowledgeable staff; work performed well in advance of anticipated time frame. Car returned shining, clean, vacuumed and smelling great, too! Thanks!

Communicated with us through the whole process. Really appreciated that!

Thanks

The estimate was way off 500 vs. 3000 however I understand that parts are hard to find for our model.

I was very pleased with the service that was provided, the communication that kept me updated on the status of my car and I was extremely impressed that my car had been washed and vacuumed. Great job Koons. From a very satisfied customer.

Repairs look great, and appreciated the constant feedback about where things stood in the process.

Great workmanship and customer service.

Loved the quick repair. Loved, loved, loved the wax and detail job...best I've ever seen.

My heater is not working now like before, auromatic high level is not working anymore and i made an appointment for tomorrow at the toyota dealership to resolve this isdue somehow because is under warranty and i hope during the service the heater was not touched. Rental representative told me about 25 per day full covarage insurance but when i drop the rental car they charged me much more.

I am very happy with the job. Koons you have a Good team and very professional.thank you and happy new year's 2017

A tough spot made better by great services. Many thanks!

I appreciate first of all how courteous and friendly the staff were. I liked the text updates on the repairs.I'm very happy that the repairs were done way ahead of the estimated time and the car looks great!

Laura was great! Very communicative during the process. Easy car rental next door! Loved the arrangement.

At dropping my mercury off for repair, I did not receive any paper work that I would be driving a rental car. If I would have been stopped by a police officer, I would have had a hard time explaining. I was assured that because there was a change in your company to non paper work, I would not have any problem. As you know, in the state of Virginia should one is pulled over, the police officer requires registeration and divers license. Otherwise one is subject to receive a traffic ticket. Due to the fact that the auto I was driving had MD plates, a police officer may have hauled to jail. This thought is not acceptable to me. I was assured that paperwork would be mailed to me, this never happened. Therefore, your company failed big time to provide me with necessary paperwork to answer any police officers investigation. I do not want to hear that all the police officer would need to call Koons. What if your shop is closed at a time like this. To try to talk oneself out of getting a ticket could be a rare task. To save Koons a few minutes which could cause me hours of problems is not good. My driving record is impeccable, for any on to put me in a precarious situation is not acceptable. Try to explain.

Yes I was very pleased with my repair and the great customer service I received during the process. I would definitely share my experience with anyone who needs repairs your way

Koons did an excellent job. The paint matched perfectly - you'd never know there had been any damage - and they were very good about staying in touch and keeping us informed about the progress. Also, it's such a nice touch that they clean the inside of the car when they're done. Thank you for the good service!

Great friendly people and expedient professional service.

Thanks