Abra Auto Body Repair of America - Florissant

Did a wonderful job keeping me informed on what was going on with my rendezvous The repairs were done on times a day early and they look great thank you so very much

I had a great experience! Everybody was very professional and courteous. The repairs on the truck were complete expeditiously.

Your work is what I expected

Excellent service. Very impressed with staff. Everyone very professional and friendly. Would absolutely recommend Abra. Repairs look great. I will be back if I need your services. A plus!

They did a great job on my vehicle Outstanding customer service

I brought my vehicle to your shop because that was the insurance company recommendation. I will voice concerns there also. No guarantee on paint. Really. That is what it was there for. If you are not going to guarantee the finished product, you may want to question the process to get there. Would not listen to my concerns when I brought vehicle for estimate. Job half done by only concentrating on the supposed paint build up. Should have stripped the entire front clip on my Corvette. A brand new factory painted front end could have been purchased and put on for less. The price reduced from original estimate without adequate explanation. I have used White in the past, but will never bring another vehicle or recommend to friends or family based on this experience. I was so dissatisfied upon receiving news that work was not guaranteed that I still have not thoroughly inspected the vehicle. Although based on the attitude of staff my dissatisfaction with an inspection would just garner more dissatisfaction.

You all made me feel like I'm driving a brand new car.

I was elated to see my car looked great and they detailed the inside! That was such a fun surprise. When it comes to the experience as a whole though the rental I was provided was disgusting. I spend $15 buying products to try to get rid of the horrible smoke smell. We felt like we were eating it. I had to shower twice the first day I drive it because I could not get rid of the smell And it was on me!

The cluster service was very rude I wouldn't send my poodle there!!!! The quality of the work is awful. The communication between staff, insurance company and customers are conflicting! I had State Farm on the line and let them hear how I was been talked to which they drew up their own complaint and sent it over to their quality team. This place is the worst place had some **** substance on my fogg like and told me it was condensation. My head light has moisture in now. There's a piece hanging from my car. Once I picked my car up I sound awful. I have to take my car back next week to have them recheck it and be put back into a rental car which is a higher inconvenience! Wade was called me and told me to pick up my car and take it to a machanic shop I told him that my insurance paid for this already. He swore I had revived the payment. My insurance company had to make him aware that ants had been paid back on the 8th already which he had called a week week later said he didn't know they were paid kept going back and forth with my insurance company about a payment. He then said aw well the reason we told her to get her car was the fact we thought she had been paid already!?!? Like even if so why wouldn't you want to do the work? Wade also started telling my insurance company well we don't think this and that need to be done to the point I had to jump in and tell him I pay State Farm and not you!! White auto body agreed to repair everything that was on the estimate, before I took it there we called on conference call to explain to them everything that the adjuster wrote up! White autobody stated yes they can do the work. However wade kept telling the insurance company no it doesn't need this or that I think it was this or that in return the agent let him know they agreed to fix the car and that's the decision. Listening to my car after I picked it up makes me think that did a patch job my car sounds awful!!!!

My costumer service rep Ron was awesome. My car looks brand new, thank you all that helped in the process!

Kept me well informed. The text message updates were a little cheesy, but that's not a total negative. Got the repair done fast, too.

My daughter spoke with a representative from your company yesterday and she is very appreciative of his concerns for her being satisfied with her whole experience with Abra. No further contact is needed.

Great job on the car, customer service needs improvement especially when it comes to letting the customer know beforehand about any fees that won't be covered by the 3rd party insurance company to avoid any conflict such as the one I almost experienced with your company for lack of information.

Great job!!! Thanks Ron

Front desk lady can be a little more personal.

My car looks amazing! And everyone kept me updated throughout the repair

Your company always does excellent work and very friendly and courteous

I would gladly recommend your services to anyone.

Fast work, good quality, excellent communication through the process. Well done

The job was done with such perfection, the truck looked better coming home then going in.Thank You so much.