Abra Auto Body Repair of America - O'Fallon MO

Thank you

Dirty & debris in paint. Uneven coats,

Completed quickly with quality work.

Thank you for taking care of my truck and also making a difficult situation a lot better. The updates and customer service are something I will remember.

Great communication to keep me updated on the progress and status. Staff was very personable and easy to work with.

very professional in every way. they kept me informed of the repair work process which I appreciated very much. My car looked great when finished. I would recommend Abra to anyone

Nice job and was finished earlier than expected.

Repair not complete. Sensors in BSD system not working at all

I have not had a chance to thoroughly inspect the truck since the job but overall it looks like it was well done. I was very pleased with the cleanliness of the inside of the truck at pick up. While it wasn't a complete mess, it certainly was not clean when it came in for repair aside from the glass of course. So I was very happy to see how thoroughly clean it was. There was one piece of glass that fell out from somewhere, but I never saw it so I suspect it was very well hidden. My only reason for discontent was a piece of the communication during delays. Upon the initial delay I was notified and made aware of the complication and very appreciative of the quality control. Following that however I was not updated a couple different times that I should have been. There were delays due to the mirror issue and I would have liked to have been updated so I knew when to plan for pickup or at least what was going on since it wasn'tready when they thought. However I will say that upon my contact, Krystal was very prompt in responding to me and apologetic for the lag in communication. Other than that I am very pleased with the process. Thank you much to all involved during the repair and trying to ensure satisfaction.

No comments

My car was finished earlier than anticipated and it looked beautiful.

With the exception of one minor adjustment which was immediately and quickly taken care of, it was a job well done. We are pleased with the work.

Great service

Front office staff was very friendly and helpful

I was lied to. They told me only the tire pressure monitoring light was on in the dashboard. I got my car and all lights were on including power steering, brake, no lane assist or assisted cruise control and uphill parking assists. None of these lights were on after the accident when I brought my car in so I am assuming they rebooted my computer system incorrectly and didn’t know how to fix it and tried to push it off on me. I need this fixed. I will not be back once this issue is over and will not offer recommendations to others.

Abra Auto has always taken very good care of me and my truck. It’s beings light knowing my truck will always come back looking if not better than good as new. I absolutely love the service and they were very professional at the ofallon location. Thank you all.

The staff is so friendly! From the first phone call to the last visit, everyone was helpful and had such a positive demeanor. Also, my car looks brand new! You would never guess it went through the damage that it did! Thanks so much!

Communication was very poor, estimated date of finish was pushed back three times with no reason given and I was only informed when I called in. Lastly my window controls now are affected on my driver's side door. Th automatic down isn't functional for my driver's side window anymore.

Awesome service, but I didn't make it home. Something hit the side while driving home. I Will be going back to get that fixed! The staff there is amazing!

good job...fast turn around....thanks everone