Fix Auto Gambell

so far so good...ask me again in 10-20 days after a couple of washes and rides over a bumpy road.

Just picked up my truck and the paint is cracked where it was repaired.

The team at Fix Auto Lake Hood made an unfortunate accident more bearable. They kept me up to date on the repairs and treated me very professionally. The team did an incredible job on my car. It looks great. The team helped me navigate the tow truck and car rental processes. When you are involved in a car accident, you just want it fixed and not have to deal with anything. Fix auto helped me a great deal, and I am grateful to them: Barry, Stacey, and Denise, and whoever else worked on my car. Thank you.

Fun friendly staff and very knowledgeable! Fast and professional work done to our car

Good service accommodating personnel /employee

The customer service was very great they mad me feel relief to taking care of my truck the front desk were very friendly and always smiling also to barry he did a great job with communicating with me I felt he really did an awesome work he looked at it did his part and order the parts quick I'm so impressed thank you for putting a customer first I reccomend fix auto Lakehood 100 %satisfation thank you

very happy, great service

My truck looks great thanks.

Easy to work with, friendly, and did a great job on my car.

It took more than 3.5 months to complete the repair. I dropped off my vehicle on January 5, 2015 and picked up my vehicle on April 22, 2016. Plus, I am not 100% satisfied with the body work. I had to ask them for rework. ****) Gaps between front bumper and quarter panel 2) Misalignment between quarter panel and front door 3) Hood not closing 4) Visible scratches on new painted bumper 5) Bumper edge was not sanded, paint crumbs or plastic imperfection is clearly visible 6) Driver side door handle trim is broken (when they tried to put the interior piece together), but they did not inform me, instead I had to point it out. It was a very obvious piece. 7) Fix Auto drained the hybrid battery coolant fluid and never refilled which led the system shutdown and dealer had to fix it. So I picked up my vehicle on April 25, 2016. After rework, I am still not 100% satisfied, because they failed to complete all of them. I cannot trust Fix Auto and tired dealing with the poor customer services.

The friendliness of the staff. It's so important when dealing with the stress of not having your vehicle.

vvvv

Turn key experience.

Your Lake Hood staff is Outstanding!!!! I have recently had not less than three vehicles repaired at this ;location and am so pleased with the way that all of the staff goes put of their way to accommodate myself and other staff in picking up and dropping off our vehicles. I have been using Fix Auto Lake Hood for several years now and I plan to continue to use them

When I went to pick my car up I found that the parts repaired were the wrong color. Also, that same visit the shop help backed my car into my rental vehicle! These things cost me time, money, and I ended up having to wait another week to get my vehicle back. The actual work seems to be okay but the rest was not very professional.

I want to thank the team members from the Fix Auto Lake Hood for getting our car fixed 2 days earlier than the date it was suppose to be done. For texting me with the update/progress of my car the whole time it was there. I also want to say thank you for the courtesy wash and vacuum. My car looks and feels new as the day i first saw it on the lot.

I was extremely disappointed by the level of service I received. I was not updated on the status of my car repair until **** hour before it was ready for pickup, & even then it was only because I had been calling repeatedly trying to get a ETA. After we picked up the car & began driving home, the plastic beneath the bumper came loose & began to drag on the ground. I will be calling tomorrow to have this looked at. Again.

Stacy is very customer friendly. We hope we don't have to avail ourselves of your services in the future, but if necessary we would not hesitate.

Explained their processes, & texted me updates on my car repair. Very helpful & professional!

Thank you so much!! You're Number ****!!!