David J.
Vehicle Make : Ford
The customer service was amazing! You just do not come across that very often these days. Thank you for doing such a great job and for being so kind. We will highly recommend to everyone!
**** L.
Vehicle Make : Chevrolet
It was done sooner than expected which made us very happy and the vehicle looks brand new. Thanks!
David L.
Vehicle Make : Volkswagen
April at the front desk is great. She always makes you feel genuinely welcome. Ron was very thorough when explaining things to us. Thank you all.
Richard R.
Vehicle Make : Honda
Came to pick up the Civic tonight at 9:30 pm and it wouldn't start. I know it isn't from the cold because it has been starting all winter and it isn't even that cold tonight. Not sure what the issue is - didn't see any interior lights on or anything else that would have drained the battery. Is it possible there is a mechanical issue with the car following the body work that was completed?
We left the car there tonight and dropped the key back into your key drop. Please check it tomorrow morning and see what the issue is, so we can get it corrected before we pick up Thursday afternoon.
Thanks -
Michael B.
Vehicle Make : Buick
Thank you for keeping us informed of the progress. It was such an incredible value add to receive our vehicle back with the attention to detail in cleanliness and presentation! It reminds us why we are loyal customers and take every opportunity to share our thoughts to others!
Thank you!
James K.
Vehicle Make : BMW
You made the repair process smooth, quick and easy.
Raymond S.
Vehicle Make : GMC
You are all a pleasure to work with and do a great job on repairs. Thank you!
Dorothy L.
Vehicle Make : Mazda
Thanks for the great job on my car.
Sandra P.
Vehicle Make : Toyota
You guys are awesome!!
Cheryl A.
Vehicle Make : Toyota
The overall Customer Service I received, we don't see enough of that these days, thank you!!
Kathryn W.
Vehicle Make : Kia
In addition to doing a fine job on fixing my car, they were kind enough to clean my car inside and out and also put air in a tire that has a slow leak. Thanks for doing that little extra. I do appreciate it.
Daniel K.
Vehicle Make : Jeep
Excellent
James K.
Vehicle Make : Mazda
My wife enjoyed working with your team on both our insurance repairs and some additional cosmetic work we had done at the same time.
Cheri N.
Vehicle Make : Ford
I will be calling over the weekend. The bumper is not correct and tge hatch is off center. There also seems to be over spray on my quarter panels. The truck was also not clean. Still has alot of the pink powder from the writing in addition to alot of sticky glue type substances.
Gary L.
Vehicle Make : Jeep
The team at Crystal Lake Automotive were great! They were able to get the work done on a tight time line and kept me informed. Joe was great to work with!
Vicki A.
Vehicle Make : Mazda
Very friendly courteous and knowledgeable and repair was done even earlier than promised ! Thank you so much for such a positive experience!
Sandra L.
Vehicle Make : Dodge
Thanks!
Lori D.
Vehicle Make : Acura
the communication from start to finish was great. I appreciated the email updates, I knew where my car was at and didn't have to keep calling and feel like a bother.
Mary O.
Vehicle Make : GMC
As always, CLA delivered on their promise and then some. The vehicle was repaired perfectly and done 2 days early. I appreciated getting back a clean vehicle, inside and out! Your staff always responds with a smile in their voices and I know that customer service starts at the top. Great organization, always glad to refer business your way!
Jennifer M.
Vehicle Make : GMC
They were great. Hertz could be improved. Took three times to get the correct car. Manager is great staffing can be improved. Elderly guys were great. When I returned the car they put it away when I clearly still had my stuff in it including a car seat which I don't know how you miss. They had to go back and get the car for me to get my stuff
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