Service King Thornton

Josh was great at communicating the progress of my car. I would recommend anytime.

I’m not your average car owner. For 99% of car owners those repairs would be fine, I have requirements that go to a different level. My initial inspection has found several things that bother me. ****. Missing a fastener in the lower front wheel well liner. 2. Upper right door seal has an opening (gap), wind noise. 3. Steering wheel is not centered. The toe setting must not be just right, when driving on center the vehicle track seems overly sensitive and has slight pull to the right. 4. Misalignment between the fender and the hood.

Jennifer was absolutely amazing. She kept me up to date with all the repairs and progress. She was quick to respond to all my emails. This is my second time using service king and it was an easy, quick process yet again.

Very nice to work with. Friendly and fast. I will refer others to you. Thanks. Ps. Jesse was awesome.

It was the best experience with Jason communicating to let us know the status

Wonderful service! Summer did a great job communicating and keeping me up to date.

Wrong part was delivered to the shop, Josh knew I was in a hurry and was able to get the right part in and expedite the rest.

Jesse and crew were professional, kept me up to date by text, did an awesome job on the repair, helped me with transportation, and my car was super clean when it was done. I had no idea who to go to and I got the best! Thanks.

Very painless and I’m completely satisfied

Great service and communication! Thank you!

Service and customer service with extraordinary! I was highly satisfied!

Keep up the good work and the great customer service! Special thanks to Joshua Weaver for going out of his way to take care of my truck and put me back in the road. very impressed of the good experience I had with Service King and all the staff...

Jen was awesome and I really appreciate the team going above and beyond to fix issues w my car. Thank you!!

Great service, Jesse was very nice and helpful!

All in all, great experience! Josh was super helpful every step of the way, very helpful, answered all my questions and also kept me informed! Will def recommend this place in the future!

My car looks great after the repairs.

Great Product, Great communication, made me feel in good hands

Everyone was very patient with me and nice and I really appreciated the effort everyone there put in to my car

When I called service king, I explained my sons accident in great detail. With the detail provided, the call center person should have directed me to another place that was able to fix the problem I had. Instead, my insurance was able to cover the initial tow and nothing beyond that. I was informed by the girl at the 120th and Washington site(summer) that “we don’t do these repairs here. You’ll have to go to big o tires”(across the street). No sorry we wasted45 min of your day waiting to hear we can’t courtesy your truck across the street. Just we don’t do that kind of repair here. So if customer service is to only book appointments and not pay attention to the difference between cosmetic and mechanical repairs, then I’d rather write a lengthy bad review on on a few sites. I was treated with disrespect and no remorse or thought that I had to transfer my vehicle across the street on my dime not through the I surance and there was nothing that service street was going to assist in that process. Very disgruntled and upset patron. I was thinking of using service king to fix my door on another vehicle and now am seeking another avenue. And the text messages saying it was a pleasure to service my vehicle just ads to insult.

They forgot to put the gaskets on the rear parking sensors. They said the will make it right but now I have to take the car back in and miss more work.