Service King Marietta

The entire experience went well and I'm completely satisfied. Pete Sanchez was a pleasure to work with and he help me in the loop concerning delivery dates, estimates of cost, etc. For having to deal with the situation, it couldn't have been smoother - very impressed.

Only issue, Service King call center booking of drop of dates to start repair if not accurate. The actual Service King rep I worked with and kept me updated with repair status was excellent, Andrew. Started work on my car, 6 calendar days after reserved drop off date. Which extended my rental out and the car insurance company did not approve the rental extension when I picked up my car and turned in the rental. Rep with Service King stated additional rental cost would be covered by repair shop, rental company would inform me of final cost to me at a later date. Also, having the inconvenience of rearranging my work schedule to be available to pick up my car past the original repair completion date. The actual repair is done well and Service King rep was extremely pleasant to work with, Andrew. Appears Service King call center is booking car repair drop off dates too close together and not taking into account the duration it will take to repair other individuals cars ahead of my reserved drop off date. If Service King call center scheduled a realistic drop off date for the customer without a backlog, then myself as the customer would have received my repaired car by the originnaly stated completion date and the Service King Rep would not be placed in a position to apologize for the delay.

My car looks great!

Great work and service

I am so thrilled with the repair job. My car looks like it was never damaged. The results were worth the wait. Your techs are the best. I have had repairs done by other companys and the results were not even close to your work. No wonder you are so busy. The work speaks for Service King. Great Job. Thank You for exceptional service!!!

Great work. Look as new as it can be

It was a great job and the updates throughout the process was always good to hear. Thank you!

Elisabeth Owen was great to work with.

Pete Sanchez is the ultimate professional and a gentleman.

Great costumer service and very thorough with the repairs

Job well done

Nice people

Peter Sanchez's customer service was good. The repairs look good.

Yes, I am very pleased and satisfied with the service and timely way it was given. Thank you all very much.

Fantastic job

The interior of my vehicle was spotless when dropped off and is now covered in dust with a pile of shavings in the back floorboard.

Truck looks great. Really nice folks there.

Elizabeth was fantastic. I can't say enough positive things about her high level of customer service.

Pete Sanchez is a wonderful person! Extremely professional, knowledgeable, and personable! He is a great asset to your company!

Pete was very helpful and the overall service was great.