Service King Lombard

They were very friendly and helpful. My car looks amazing.

professional and detailed. car looks great

Great job and staff was great.

The work was great

Radek did an excellent job of keeping us informed on the status of the repairs, even before we asked. He was very friendly, extremely courteous and seemed genuinely concerned with our satisfaction. Our car was delivered several days ahead of schedule. It was nice to have it back looking as good as before the accident.

Excellent customer service and experience from start to finish. Thank you again.

Excellent service

Excellent quality, excellent service, wonderful customer service. Would highly recommend

The entire experience exceeded my expectations. First, the Receptionist at the front desk is so sweet and responsive. But it was Cuitlahuac (Bird) Velazquez who really was exceptional in his knowledge, professionalism, and follow through. The daily text updates were very appreciated as was his taking time to make sure I understood the work required. And my car....it looks brand new!! I will be posting my car and and my experience with Service King on FB I was so blown away! Thank you

Brian was the person who took care of us at the service king office and he was fantastic. Very professional and easy to deal with.

Great service. Fast turn around.

Your company did an outstanding job. Alexis is a great technician did wonderful work. Pleasant to deal with. Everyone at your place in Lonbard was perfect.

Very quick and friendly. Completely satisfied with the service I received

Couldn't be happier with the customer service and professional work. I for sure will recommend this body shop to anyone who would need worked done.

Radek Tylewski is very kind and professional, he is a valuable asset to the organization. I recognize his hard work. However, I am not satisfied with the quality of the "repair" that was completed. Additional damage has occurred while my vehicle was in the possession of service king. I have two large noticeable sized chunks of paint missing on from my rocker panels on the drivers side of my vehicle where the repairs took place.. This additional damage was nonexistent prior to service King taking possession of my vehicle. One of the paint chips is approximately 7 inches in length. The second chunk of paint that is missing is approximately 4 inches in length. I brought this to the attention of the manager, Jeremy Mulder. Jeremy Mulder failed to accept responsibility for the additional damage that occurred to my vehicle while it was in the possession of service king. Manager Mulder stated that there was nothing he could do to fix the additional damage that occurred to the vehicle while it was in the possession of service king. The paint that was applied to the repair is bubbling and blistering. The quality of the work is absolutely terrible and now my vehicle has sustained additional damage While in the possession of service king. I am disgusted with the quality of the repair and the additional damage that has occured.

Your service rep was great. He took great care to explain everything and was very easy to work with. Excellent experience. Thanks.

Everything was great except for communication and updates. Alexis was very knowledgeable and has an awesome personality! The front desk ladies were great too. Wonderful customer service! However, Alexis told me I would be getting multiple updates and I only received two- one that my car was going to be painted and when my car was done. Typically I would not have minded this, but when I called to ask about the painting stage I was informed that they had found much more damage to my car than expected, and my car would be done later than planned. It would have made me feel more valued as a customer if I was updated on the set back. Other than that, my experience was good, my car looks great, and world class customer service was provided, which was extremely appreciated. I hate having to deal with a damaged car, but Service King is the place to go!

Great customer service. Alexis was very knowledgeable in the field. Made it very easy in understanding the process. Thank you!

They went above and beyond expectations. The repair proccess was painless they even did a few things that weren't even part of the current repair free of chrage, i will definitely continue to use them for auto body repair no questions asked. Thank You for everything you have done.

Good fast service. Satisfied with the work done on my car.