Service King Lewisville

Jennifer Splawn handled both of our cars being repaired and did a great job keeping me informed of the progress and helping coordinate pick up and drop off each time. She was awesome.

Couldn’t have asked for better service. Anna did a fantastic job with letting me know when my vehicle would be ready and answered every question I had!

Very happy with the service

Great

My vehicle appears to be as good as new.

I was “forced” to pay, beyond my deductible, over $600 for repairs to my car that did not exist before the accident. I am not sure how Farmers Insurance and Service King resolve to remedy this situation but I can tell you that as a consumer that ALWAYS makes my premium payments and paid my deductible for the repairs in Question I can find zero justifiable reason that I should be stuck with that bill. On another note, D’Anna was awesome!! She did a great job of communicating and quickly returned any calls with questions I had.

It seemed to take a long time. A coworker had to take his car in to a different shop for similar damage and he got his vehicle back 2 weeks before I did. I understand each circumstance is different but I was told every few days that it t should be going to paint. I just wonder if Allstate was paying for the rental car if it would have been done sooner. We had to take my wife’s car to this location a couple of years ago and had a similar experience. Probably will go somewhere else next time.

Was told by my advisor, Anna, on Friday 11/17 that my car would be ready on Monday 11/20. She also said she would be out that week but that she had instructed her co-worker Jennifer to call me first thing Monday 11/20 to update me. Not only did Jennifer NOT call me on Monday, I had to call her. When we spoke she claimed to not be familiar with my case and said “Jennifer is out and I don’t know much about her clients”. This did not fill me with confidence! Jennifer checked the status and said that my car was being washed at that time (10am Monday morning) and someone would call me when it was ready. Silly me...I assumed that meant it would be ready THAT DAY! But no...apparently it takes an entire day to wash a small car. I did not hear back from Jennifer until 6:30pm Monday evening (past closing time of course) at which time she said she “thought” my car was ready and I “should” be able to pick it up the following morning, Tuesday 11/21. So, by this time you guys had had my car for an entire 3 weeks, which is a ridiculously long time in my opinion. I have used Service King multiple times over the past 10 years or so ONLY because Allstate crams them down my throat as their “repair company of choice”. Going forward, however, I don’t care who Allstate recommends. I’m using someone else.

Everyone was quite helpful and cooperative. I especially wanted to mention Jennifer who made me feel I was her only customer. Just a well run operation!

Jennifer was great to deal with and did everything above my expectations

Loved that Jennifer Splawn kept us informed during the entire process!

Service King did such a great job and Anna was really great at keeping me I? firmed about what was going on. They were even able to get the work done in time for my hunting trip. Thank you!

Everything was so easy and Anna was so friendly!!! I got updates on my car so I knew what was going on as they were working on it. I will definitely use Service King again if needed, and will pass along to my friends how awesome they were if they are needing collision repair. Thank you Service King!!!!!

Good communication throughout. On time. Well done

Great service! They kept me informed about car completion!

Great service!! Wesley did awesome job of shepherding me through the process!!!

My first call to them was 15 minutes before closing and they still came and got me and brought me to the office and got me into a car that night. When my insurance claim was verified they upgraded my car. I couldn't be more pleased with the service I received

Jennifer was very professional and kept me informed every day.

Your personnel were easy and accomodating to work with. The damage to my truck was completely fixed. It looks like new! Thanks for doing such a great job.

Looks good. I don’t know what I thought it would look like , but it’s clean and looking like a new veichle.