Service King North Rancho Drive

Robert was very poor with his communication skills. Your corporate texting system is not based on current status. I received a text saying my vehicle was to be completed on time and it wasn’t done.

Took longer than expected few updates

Very impressed on how well informed I was from beginning to end with updates on my vehicle and my vehicle was ready a week prior to the estimated completion date.

It was great to work with David. My car looks great!

Thank you, David!

Everything was done well. I am happy about getting my car back and super excited that it looks new. I liked the text messages to help me know how the progress was going. Very happy!!

Great job. Great customer service. Very professional. I would recommend them to anyone.

Amazing job

True artisans working for Service King. Entire staff is great.

Excellent customer service. Always receive an update on what the status of the Truck. I will 100% recommend this company. Happy & satisfied from the out of the work done.

Great work!

Even though the customer service rep Hugo tried to explain to me my experience with hertz and statefarm did not have anything to do with him. But it was hard to separate that from my overall experience. And felt that any issues I had him being my rep for service king and him knowing that I would have to complete this survey he could have done his part to help. Because of the overall experience I don’t think I would ever use service king or hertz again! And since the two companies have a relationship together it makes one bad experience out way the complete experience. I was lied to at hertz over charged and still being charged for a rental that statefarm was suppose to cover I felt that the repairs went longer at service king which cost me more money that I didn’t have after having to pay a $500.00 deductible on an accident that was not my fault. I had little interaction with Hugo and even though I did receive updated text messages when Hugo did call he would leave me confusing information on vmail regarding the insurance coverage. It’s not a good feeling to suffer an accident and then have so much money without ANY compensation for the mistakes made. Hertz took money from me and have yet to refund my money. Service king took over 2weeks to repair my car which cost me more money than I had.

The good job and and sactisfied

David was great! Always stayed in communication with updates to the repairs

True to promise delivery of vehicle

Team was very courteous and genuine while receptive to feedback, especially David and Mario!

I was very please with the way I was informed throughout the repair process. I will definitely recommend you services. Thank you

David did a good job communicating with me during the process.

David was very helpful and took great care of my car for me in a timely manner! I’m very happy with the service I got. Thank you David and Service King

Great and fast Service! The adjuster David was awesome! He kept me updated daily and went above and beyond. 10 out of 10.