Service King Fort Worth

Thank you all for your excellent service especially Kevin for keeping me informed.

Timely and efficient customer service.

Your customer service was exceptional. I was contacted throughout the repair process and advised as to its status. Repairs were excellent. Thank you for your service.

Jesse was friendly and professional. My car was done before thetaget date and looks great so far. The only thing I would comment is I know it takes time to get my car washed and they didn't tell me. I will be calling tomorrow to find out if it's 3 months that I need to wait or less.

The team at service king did an amazing job on my car. Jesse was extremely helpful and made sure to update me weekly on the progress of my car. I’ll make sure to highly recommend this specific service king to anyone for any collision repairs, their customer service and work is impeccable.

Have to bring it back about fixin a sensor that they replaced and still not workin

Car looks great and communication was awesome

Great job!

It was an easy process and I was kept up to date throughout the repairs.

Good job everyone!

Jarvis took great care of me! I’ve never needed this kind of service before, so I was very anxious about the entire process. He walked me through every step, explaining everything very clearly, and kept me completely informed of the progress being made. He was extremely polite and I would highly recommend him and the men who did the work! My car looks fabulous!!!

James kept us updated and ensured that the repair went smoothly. The GM also personally striped our vehicle. If that isn’t great service, than I don’t know what is! Keep up the great work!

Jesse Alvarez was very helpful and knowledgeable, I really appreciate that, thanks!

Jason was truly amazing and helpful and even got my vehicle ready faster than I anticipated. However, there’s a blonde girl at the front desk that the very first time I came in to set an appointment she completely brushed me off and said to call her back when I knew what day I can drop off my car, I went back in because I had found the date pretty quickly and once I came back and sat down to wait for her, she had saw me and while on the phone and once she got done with the call she went ahead and started checking facebook and showing her co workers pictures. You had a customer waiting for you and nothing got resolved or got a call back UNTIL my insurance was to one to call THEM. Customer service should be provided the moment you come into the door, not until you know for sure that you’re getting paid for your service

Mr. Jarvis and his team took good care of my vehicle repairs. He kept me updated about the repair process and work completed before mentioned time. Very good customer service and communication.

Thanks Mr James Hurley and team I am so grateful to have my car back. The repair is great I love it. You kept me in touch with the Service repairs that was going on and all results. I hope you have a bless life and the team. Keep up the good work. Satisfied customer Mrs Theresa H

James was a pleasure to work with. Heather was AlwaysOn when getting our calls.

The primary reason I am so satisfied with my service king repair experience is Mr. Jarvis **** who made my experience pleasant from beginning to end. Mr. **** showed a high level of professionalism, courtesy and competence during the repair of my vehicle. I had first met Mr. **** when I was getting repair work done at a different service king. The reason I came to the current service king for this repair was because of Mr. ****. Thank you for an overall very positive experience!

Jesse, great service rep. My truck was damaged while in yalls possession but I was Refused any sort of paperwork on the damage that occurred in yalls possession so if there is any issue with that specific location in the future I will More than likely not be able to have it fixed by y’all. “It’s guaranteed as long as I’m working here he said”... that’s unacceptable. The area this work was performed, I came to pick it up and the area showed signs of putting or unfinished work once the extra damage was complete. They took it back for approx 2 hours and when I came Back it has noticeable signs of circular motions all throughout. Initial reason I had My vehicle to y’all was Bc I was Hit by a driver and he paid for the repairs, but to have further damage done on your site and that be half **** work is upsetting and I still Do not have it resolved. Not to mention, my balancing is significantly off and sears will take a few hours to rebalance the replaced wheel, that is not something I have Time to just sit around and do. Why is everything y’all have done with my truck taking 2-3 times to get right, when each piece of work should be quality inspected prior to releasing to customer.

I’d like to thank the crew at Service King for such great work and for completing the job in such a short time. You all are great!